If I could give Innisbrook a zero or worse rating, I would. The fall 2014 season was the absolute worst in our school's and Innisbrook's history! Stay away from this company and find someone else. They don't care about their reputation and they don't do anything to make it easier for their customers and fundraising chairpersons! Ease of Use This year, you could not send out any emails getting your customers to easily buy on-line. "Customer service" at first said that was all my fault because I had a "bad" (yahoo?) email address. If you could get an email, you could not get an easy link which gave your school and your child the credit. One "system" glitch after another this year! Product Selection It is not a straight 50% commission. Only gift wrap is 50%. Everything else is about a 40-45% commission. Customer Service Worst possible. Told 3 different stories about when product would ship, due to wanting to avoid melting chocolate. Chocolate was shipped during heat wave in SoCal, and was partly wrong to some coding error at their warehouse. Waited a good month and half to get correct chocolate shipped! Asked to get a discount on our invoice due to all the extreme aggravation. Got 5% off, but should have gotten more. We will never ever do another fundraiser with this company.