Customer service is atrocious. I have called to pay my bill over the phone & at first they want to charge service fee then when I tell them I wouldn't pay it they wave it then I find out they are in another country. Tried using their website to get help with the remote for my fioptics. A continuous loop never ending loop. Never got help Tried to call through the website for whatever reason I couldn't No wonder no one wants their cell service !!!! Please Please Please remove my city name from your company's name!!!!