I became a customer right as Sprint and T-Mobile merged as one. I will attest that their customer service is excellent. I never have a problem getting a hold of a real human being. However, I live just outside our city and the reception is horrible. They offered a signal booster that uses our wifi connection to help improve signal. Our internet provider can't keep up with everything on our router so it's not a big help. I would still recommend them as a carrier for their customer service alone.