Zappos.com Reviews

www.zappos.com

Overall

4.70 of 5 (by 27 users)

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Zappos.com Review Summary

Some consumers love to buy clothing and shoes and one of the web sites they rank very high on their list of favorites is Zappos.com, an internet store for buying shoes. Reviewers appreciate the large selection, excellent customer service, and fast, free shipping, even on return items. Consumers enjoy buying their favorite shoes on- line because you get “Great Shoe Prices and You Don’t Have to Waste Gas”. There are some who point out that Zappos.com has higher shoe prices than the discount retailers, but the quality, the free shipping, and other factors make Zappos.com a site worth visiting. If you like Zappos.com and want to look for other places to purchase goods on- line, visit Shopping Web Sites.

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93%

Zappos.com Comparison

Most Helpful
Favorable Review

The Service Company that Just Happens to Sell Shoes

APR

2007

I don't like to shop. Never have. And when it comes to shoes, I do tons of research online so I know what I want, and I really hate driving from shoe store to shoe store in the hopes that I'll find it. Enter Zappos.com, an incredibly large retailer of mens, womens and childrens shoes, bags and… read full review »

an online shopper, a busy professional

Cat
Charlotte, NC

Most Helpful
Critical Review

Can find better prices elsewhere

NOV

2007

Shipping should be free when there selling slippers at $100.00 and up!! Don't get me wrong they got a neat site, and decent things, but unless money isnt a factor I'd rather find 3 pairs of shoes for $50.00 versus 1 pair. My favorite part was when I first went to the clearance shoe section, and… read full review »

a bargain hunter, If possible 2 find cheaper I will

cbrookm
Green Bay, WI

Zappos.com Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 27 sort by: most helpful | date | rating

helpful
votes

Zappos.com - a revolutionary way to shop.

not fond of returning things I've bought, a lover of innovative online stores, appreciative of good customer service, someone who hates to shop, the owner of dozens of pairs of shoes, an avid online shopper

SEP

2007

The Verdict: Zappos rocks! Zappos has made online shopping quick and returns easy. — My experience: A friend of mine who is a shoe hound was always talking about Zappos so when I was looking for a pair of Rocket Dog Fuzzy clogs and could not find them locally I turned to Zappos. The experience was absolutely awesome! — When I'm out shopping I don't have a problem finding pairs of shoes that I don't need at all. But I don't like to shop so if I'm looking for specific shoes I dread going from store to store trying to find… read full review »

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Buggheart
Detroit Rock City, MI

helpful
votes

I'm Zippy Over Zappos

Brand loyal, On lookout for new kid shoes, Online shopper, Appreciate good customer svc

JUL

2007

Recently discovered Zappos and recently converted after having ordered most of my son's shoes from Nordstrom. What a great concept and the free shipping (both ways) makes life much easier. I ordered a pair of Van's canvas slipons, which by the way, are way too cute, and after reading the reviews on Zappo's website, many people said they ran on the large side. Indeed they were, so it was so easy to get a free shipping label to return them and they simply sent me a new pair in a smaller size the next day and they arrived within two days. Love it! And, I could not find the same pair of shoes… read full review »

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carilyn
Seattle, WA

helpful
votes

I don't buy many shoes, but I love this site.

etail professional

MAY

2007

They just seem to do everything right. Finding, buying, and (if need be) returning shoes all made as easy as… read full review »

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davidkam
Chicago, IL

helpful
vote

Zappos is nearly perfect...if only they could drop the prices!

an online shopper, value conscious, a bargain hunter, a comparison shopper, budget conscious, daily computer user, impressed with this product, willing to pay for quality

JAN

2008

Things I absolutely love about Zappos? The customer service...the selection...the easy return and free shipping! The thing I don't like? Their prices are, sadly, not as competitive as they could be. My main function with Zappos is getting skate shoes for my teenager (he either quickly wears them out, or outgrows them!). Last year, he literally woke up one day and his nearly-new shoes no longer fit...overnight! I put in an order on Sunday, and got them on Thursday (and for an FPO address, this was AMAZING). I added a nice note in a review, and forgot about… read full review »

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andros-lady
Fpo, AA

helpful
vote

I can't say enough good things

appreciative of good customer service, the owner of dozens of pairs of shoes, Appreciate good customer svc, someone who hates to shop

DEC

2007

I have bought and retured no less than 25 pairs of shoes from Zappos. It's like having a shoe store in your own home. — I keep maybe 1 out of every 10 pairs I order, usually due to not fitting right. Since I am at home, I can try them on and wear them awhile around the house, unlike when you just walk to and fro in the shoe store. I can also try them on with different clothes to see how they look. The reviews are great and I usually heed the warning of them running too small/big, ect as I find they are right on. — If all businesses were run like Zappos, who… read full review »

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Marlah
Brunswick, OH

helpful
vote

Zappos.com is like Amazon.com when it comes to shoes!

an online shopper, appreciative of good customer service, the owner of dozens of pairs of shoes, a busy professional, a comparison shopper, a bargain hunter

NOV

2007

Zappos.com has the most beautiful array of designer shoes. I think of them rather like an Amazon.com because they have such a big variety to pick from! The feature that I like the best is that you can view a pair of shoes from the right side/left side, front, back, with views of both shoes together and a single shoe. You get plenty of helpful information about the shoe features including the heel height. — I would think, if you can't find it at Zappos.com, you're not looking for the RIGHT shoe! — Two thumbs and two big toes up! —… read full review »

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Julie3Jax
Jacksonville, FL

A specific pair of shoes in a size is the same so PRICE matters!

an avid online shopper, a comparison shopper, an online shopper, value conscious

MAR

2008

I have found the gushing reviews of Zappos all over the web. It is just so funny how people who have average experiences don't spend much time online discussing those average experiences but a good experience or a bad experience generates enough buzz to cripple the competition. — — I haven't had a bad shoe experience yet to send me flying to Zappos for this incredible customer service. Just didn't happen. I rarely if ever speak to anyone on the phone. I shop online ALL the time. Like 1K a month spent:-) But I care about prices over… read full review »

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InTheCityGirl
New York, NY

Great shoe prices and you don't have to waste gas

an online shopper, appreciative of good customer service, a lover of innovative online stores, the owner of dozens of pairs of shoes, Brand loyal, not fond of returning things I've bought

NOV

2007

I love Zappos and I love Ugg boots, shoes and pocketbooks. When they first were hot it was hard to find around here. I got them at Zappos at a decent price and the shipping was free and it was delivered really fast. I have not ever returned anything but they say returns are free also. I love the fact that they have reviews on the site on how the shoes fit and people are really good about writing detailed reviews on what size they are and how the shoes fit in detail. Now Uggs are a little bit easier to come by but still Zappos still has a larger variety then any shoe store in the area. The… read full review »

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cindy23
Bradford, NH

Super-fast service, wide selection, free shipping

an online shopper, a lover of innovative online stores, the owner of dozens of pairs of shoes

AUG

2007

Zappos is one of my favorite online stores. You can search by brand, size, style, even color, and then a combination of those. I wanted navy blue sandals in size 8 and did a search that way; the site pulled many pairs for me to look at. You can see all the results easily, and current owners of the shoes review them, so you can see what real-life wearers think. Plus if an item is out of stock, you can request that Zappos email you when they come in. They ship quickly and for free, and provide free return shipping if you don't like the shoes when you get… read full review »

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hollydancer
Houston, TX

All that's missing is trying the shoes on before you buy!

an avid online shopper, a bargain hunter, an online shopper, daily computer user, value conscious, a comparison shopper

APR

2008

Zappos is a great store for classic shoes. You can narrow down choices easily by style, size, color, material, height or brand. They carry some pricey brands and in general if you shop around you can beat the prices, but with free shipping and extremely easy returns, sometimes you need to literally do the math. They are also extremely honest about what is in stock and they will e-mail you when something you are interested in is back in. They also give info from other shoppers on fit, etc. It is a great store to buy from or even to use as a first stop, if you really think you can beat the… read full review »

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nycmom
New York, NY

Faster delivery than driving to the mall for shoes!

expecting good, fair service, appreciative of good customer service, not one to take bad service lightly

AUG

2007

Shopping for shoes on Zappos.com is a delight. They offer many brands of shoes in various widths. You can search in many ways: brand name, shoe size, shoe type/style, etc. The selection is very large, but my favorite part is the super fast delivery. I once shopped online at 10pm EST and had the shoes on my doorstep by 2pm the next day! Wow, that was excellent service. — And shipping costs are paid by zappos both ways! Even if you have to exchange, they pay the return shipping costs. I did exchange a pair of shoes for my 11 year old daughter one time and it was very easy. I would… read full review »

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babyqueens
Branford, CT

Free shipping both ways - what more could you want?

Every day computer user, not rich, daily computer user, an online shopper, an avid online shopper, a homeowner, appreciative of good service, a busy person

FEB

2008

I love Zappos.com. I have problems with my feet, so I am constantly searching for shoes. Zappos free returns has allowed me to try dozens of shoes risk free. Also, they credit returns very quickly - other places often take weeks, but their credit take just days after receiving the product. Their prices are a bit high on things, so I will often try something from Zappos, then return it and buy it somewhere cheaper (like Ebay). Overall, though, Zappos has been a lifesaver for me and problem… read full review »

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forhym216
Harrisonburg, VA

Zappos will have the great shoe you want in your size.

an online shopper, a busy professional, a lover of innovative online stores, an educated consumer, not fond of returning things I've bought

NOV

2007

Zappos is the answer to anyone who has had a hard time finding a shoe they like in the size they need. Zappos carries all brands and has a huge inventory of styles. They offer customer reviews on every shoe that help you decide. Best of all, they have free return shipping. They will also send you e-mails when they get in new styles. I've used the site many times and have always been happy with my… read full review »

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JoannCW
White Plains, NY

Reviews of Zappos.com

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Zappos.com Reviews

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