2.6
16 reviews
Other Misc. Healths:
  • Average: 3.6
  • High: 5.0
Brand:
United
United Health Care Insurance

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by PowerReviews
United Health Care Insurance
 
2.6

(based on 16 reviews)

Ratings Distribution

  • 5 Stars

     

    (4)

  • 4 Stars

     

    (2)

  • 3 Stars

     

    (1)

  • 2 Stars

     

    (2)

  • 1 Stars

     

    (7)

43%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

  • Not effective (3)

Best Uses

No Best Uses

Most Liked Positive Review

 

United Health Care... sometimes I wonder

We have United Health Care health insurance through my husband's employer. Whle we don't enjoy a particularly low rate, I have no complaints about the cost to cover our whole family. The coverage...Read complete review

We have United Health Care health insurance through my husband's employer. Whle we don't enjoy a particularly low rate, I have no complaints about the cost to cover our whole family. The coverage is good, and they are pretty clear up front about what everyone's rights, responsibilities and expectations are. Their website has a great user interface and allows you to get most of the information needed for various issues from there rather than calling their offices. BUT... in the event that you do have to call, it can be hard to find a number to do so if you don't have your insurance card right in front of you because every place on the website you click that says "Contact Us" tends to tell you to get the number off your card. My son recently had outpatient surgery and we were billed (unexpectedly) for an additional surgeon in the operating room. The insurance denied the charge stating it was unnecessary. I don't disagree with that at all, but I DO disagree with getting ZERO help from the insurance company when it came to fighting that charge. If the physician was unnecessary, why wasn't this part of the contracted charges covered by the insurance company when they set up their contract with this doctor? This is my only negative comment regarding UHC and overall, other than this one issue, I have no complaints.

VS

Most Liked Negative Review

 

i don't exist to them apparently.

I never thought I would be a ghost to a health insurance company. Back in Febuary I was hospitalized (the details might not be important as anyone can be hospitalized for anything serious)...Read complete review

I never thought I would be a ghost to a health insurance company. Back in Febuary I was hospitalized (the details might not be important as anyone can be hospitalized for anything serious) only to find out that the health insurance company and the billing departments of these medical parties are playing games with me. To this day I still recieve a bill from this specific event (which involved overnight hospitalization in one place and amulance transport to another hospital) addressed from all three parties who want their share of the money. My husband had been working and had UMR insurance through United HealthCare (which I thought would be an ok plan because when I was working I had United HealthCare and didn't seem to have a problem). He quite around April and around the same time the health insurance expired. Anyway back to these bills from my Feb 27 to March 2 2009 hospitalization. I usually just send UHC the bills, but this time it says that "ins. denied - can't identify patient" and upon reviewing the explanation of benefits from UHC they say that "these charges are for services provided after this patient's coverage was canceled." After all this time, they really didn't want to pay the bill so they find a nice lie to tell as to why they won't cover what they said they would. Anyway, now I am left to try to fix what I shouldn't even have to fix. Thank you UHC. I guess I'll be donating my body to science to pay off these bills.

Reviewed by 16 customers

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1.0

Beware of United health

By 

from Colorado

Pros

    Cons

    • Descriminates
    • Poor customer service

    Best Uses

      Comments about United Health Care Insurance:

      We have already been dissatisfied with United health but this takes the cake. They have been dragging their feet getting ABA therapy started for our son. Now, he just had an EGD and colonoscopy done with results that warrants medication. Because of his autism and sensory processing disorder, the doctor prescribed a granular medicine. UnitedHealth denied the medicine saying there were cheaper OTC pills. His doctor explained to them that he can not take a liquid or swallow pills and needed the granular. They compromised on a dissolving tab and my doctor called it in but when the pharmacy confirmed it with United health, they yet again denied this medication because there are cheaper OTC pills. I have called them four times to explain that my son has a disability but they do not care because they don't want to pay for the medication that will be easiest for him but instead discriminate against his disability and make him try to swallow a pill. I did go to the store tonight to try to get the over the counter and I can not even crush the pills since they are big time release capsules. They are discriminating against my sons disability, their communication and customer service is horrible, and they do not care about their customers

       
      1.0

      United Health Care is the Worse Health Insurance there is!!

      By 

      from Las Vegas, NV

      About Me Budget Buyer

      Comments about United Health Care Insurance:

      UHC has a very unorganized organization. They are short staffed so if you are in the hospital please try to get better because they will take 14 days to approve any services you will need to help you get better. You can never speak to anyone that can help, and you can never get the same answer. They give you RUNAROUNDS and don't ever call you back!

      • Affiliation:
      • I am an employee or otherwise affiliated with the brand
       
      1.0

      Horrible

      By 

      from Philadelphia.

      Comments about United Health Care Insurance:

      I signed up with this insurance after getting laid off unexpectedly from my job and losing health insurance.
      All was fine until I needed a prescription recently and the pharmacist told me my insurance was denied. They said I was no longer covered under United Healthcare.
      When I called the insurance company to argue it they claimed my policy was short term. NO WHERE in my paperwork or anywhere was SHORT TERM mentioned. If it were I would have NOT signed up with them.
      I am now without health insurance and I'm having a hard time finding something decent since my current employer doesn't offer health insurance.

       
      1.0

      United Health Care is AWFUL. Do NOT USE

      By 

      from Texas

      Pros

        Cons

        • Complicated To Use
        • Excessive amount of wait time
        • Hard to Reach
        • Not Effective

        Best Uses

          Comments about United Health Care Insurance:

          United Health Care is awful. Every time you call, you either can't get a hold of anyone or you are on hold for over an hour. There is absolutely no customer service.

           
          1.0

          Worse insurance and company!

          By 

          from Michigan

          Pros

            Cons

            • Complicated To Use
            • Not Effective

            Best Uses

              Comments about United Health Care Insurance:

              This company puts profits before patients! They will not allow many services and benefits you are entitled to receive. So if you have a choice, do not choose United Health Care, United Behavioral Health, or Optum which are all same company -

              • Affiliation:
              • I am an employee or otherwise affiliated with the brand
               
              2.0

              Very poor system; processes to get any information are lengt

              By 

              from Bonita Spirings, fl

              Comments about United Health Care Insurance:

              Getting answers to questions requires a lengthy phone waiting time.

               
              5.0

              Customer Service

              By 

              from Goleta, California

              Comments about United Health Care Insurance:

              I have just recently gone from a company HMO to Medicare and the supplemental plan through United Health Care. (I am now "officially" old.) I had several questions regarding my dental and prescription plans. Every one I have talked to was cheerful and extremely helpful, even so far as calling several departments to connect me with the proper person. Since I'm just now in their system, I don't know how they will be when it comes to paying my medical bills. However, to this point, I have to give them 5 stars for customer service.

              (2 of 2 customers found this review helpful)

               
              1.0

              United Health Care Sucks Bad!!!!!~!!!!!!!!!!!!!!!!

              By 

              from Crawfordsville, Indiana

              About Me Budget Buyer

              Pros

              • Good Value

              Cons

              • Not Effective

              Best Uses

              • Not Any

              Comments about United Health Care Insurance:

              United Health Care Sucks. One department does not know what the other departments are doing. My premiums are paid up to date but United Health Care refuses my prescriptions for non payment of premiums. After calling every day for over a week, nothing has been accomplished. The billing department admitted they misapplied my premiums whatever that means but nothing is getting done about it. The medicine I am taking helps with the nerve damage I have had and without it I am in pain. I guess it is time to get an attorney and start a law suit. I have so much proof it will be easy. Stay away from United Health care.

              • My Beauty Routine Takes:
              • 10 Minutes
               
              2.0

              Tired of having to fight for my prescriptions

              By 

              from USA

              Comments about United Health Care Insurance:

              They have denied several of my prescriptions that Health Net had no problem with. Adding to the problem is that the appeals to the denials I have filed have sometimes taken weeks, not days. They also will not allow you to get more than one month of a Rx at a time unless you go thru Optimum Rx, which in my opinion is not always an easy process, particularly if the prescription is relatively expensive. In one instance I my doctor prescribed 1 dose of an Rx 2 times a day; United Healthcare said they would only cover 1 dose/day. I guess IMHO a claims processor who isn't a doctor who's diagnosed me shouldn't be second-guessing a physician who's been treating me for 15 years!

              (5 of 5 customers found this review helpful)

               
              4.0

              United Health Care... sometimes I wonder

              By 

              from Crowley, TX

              See all my reviews

              Comments about United Health Care Insurance:

              We have United Health Care health insurance through my husband's employer. Whle we don't enjoy a particularly low rate, I have no complaints about the cost to cover our whole family. The coverage is good, and they are pretty clear up front about what everyone's rights, responsibilities and expectations are. Their website has a great user interface and allows you to get most of the information needed for various issues from there rather than calling their offices. BUT... in the event that you do have to call, it can be hard to find a number to do so if you don't have your insurance card right in front of you because every place on the website you click that says "Contact Us" tends to tell you to get the number off your card. My son recently had outpatient surgery and we were billed (unexpectedly) for an additional surgeon in the operating room. The insurance denied the charge stating it was unnecessary. I don't disagree with that at all, but I DO disagree with getting ZERO help from the insurance company when it came to fighting that charge. If the physician was unnecessary, why wasn't this part of the contracted charges covered by the insurance company when they set up their contract with this doctor? This is my only negative comment regarding UHC and overall, other than this one issue, I have no complaints.

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