I can't give it a 10 because of the battery life issue, but most other features of this phone are excellent. Battery Life I have to charge the phone several times if I am using the net. Forget any games on it, they suck the life right out of the battery. But it does charge quickly, so that's a plus! Display/Screen Quality Clear crisp picture, whether on the net or texting. Call Quality I don't know if it is my location or what, but this and all my other droid phones aren't the clearest sounding phones. Ease of Use Very simple features, nothing complicated about this phone. I traded in a Droid2 for the Droid4 and did not have to learn anything "new" to use it, even though it came with better features. Durability It's been dropped several times, but as long as it's in a case, haven't had a problem. Design Not the smallest phone they offer since it has the qwerty keys, but slim enough for a pocket if need be. I actually like having some weight to my phones to keep a tighter grip on them.