This laptop is amazing. I love that it can run just about any game I decide to play. Ease of Use It took a little getting used to at first, but I loved the way it was set up. The features and apps are easy to use and you can put things that are your favorites and that you use most often right up front. Battery Life For a gaming computer the battery life is pretty good. I can play for a good 4-5 hours depending on if I use the power saver feature or not. The power saver feature automatically comes up if you unplug the computer and you can opt out of it or customize it if you like. Support & Service I've never had any problems with my lenovo so I don't know how their support or service is. Speed/Performance Performance is outstanding. The graphics are crisp and clear. It's like watching an hd movie all the time. I love the speed and the huge fans so that it doesn't overheat like my older computers did. It has 2 video cards which make it pretty much unstoppable. Design I love the sleek black design. The buttons are soft, but firm. The only thing I don't particularily like about it is the way the oil from my fingers or hands stays on the black surface. It's almost like a soft grainy texture and grabs the oil. It wipes off easily though. Durability This computer is pretty much amazing.