This laptop was great while it lasted. Unfortunately it only lasts about 3 years before it. Burns out. Ease of Use It was comfortable shape and had same familiar software if most laptops out there. Simple setup and easy to get started. Battery Life The battery lasted hours after a charge. I usually kept mi.e plugged in because I mostly used it at home. It charged it sometimes to go out and it never died on me. Support & Service I never needed support or service so I am basing this off of past experience with this company for other products. Speed/Performance When it worked it worked well. Unfortunately after 3 years the computer turned off never to return. It was not the battery or a simple issue like that. I had a family member who repairs computers to look at it and the part needed to replace it cost about as much as a new computer so I did not but it. I also found out a coworker had the same computer and had the same problem. I then did research and found lots of similar issues. It is a shame because I really liked it. Design It was perfect and comfortable. Durability It can take some normal use, but again it only lasts a few years.