I purchased this Gateway laptop originally for business use. It ended up being my home laptop and has had very heavy use. I have experienced one problem in particular that may be due to the heavy use this laptop has received: several of the keys have fallen off and a few others simply got "sticky." Fortunately, there is a web site that sells individual keys and the pieces that go under the key and attach to the keyboard or I would have had to try to replace the entire keyboard. While Gateway has an excellent reputation for quality, I was a little surprised that the keyboard would be that flimsy. I ordered to replacement keys from the online site and my husband reattached them. They fell off one more time and he replaced them again. So far, they are staying on the keyboard this time. Also, the upper right DEL key and the left side CAPS LOCK keys are hard to press down and may be the next candidates for falling off. I really like this computer overall, but do be aware that just having the Gateway name doesn't necessarily mean good quality.