Had my gallery Frigidaire for 10 months now. One of the drawers has already broken. and a piece of plastic on the bottom drawer is cracked. Frigidaire refuses to replace any of it. Had to have the stove repaired already as well We spent a little over $3000.00 on a 3 appliance bundle. Thanks for nothing.

TraceyS0617

Matteson, IL

I just got off the phone with Sandra at customer service after an 1 1/2 hour trying to rectify a problem about our 2 year old refrigerator that broke. We had a repairman come to service the refrigerator that no longer was keeping food cold. The technician stated it was a compressor failure. We had called customer service and were told that there is only a one year limited warranty on their refrigerators and that there was nothing that Frigidaire could do at this time. The cost of the repairs was more at least half of the purchase price of the refrigerator plus the cost of the service call. After not having a refrigerator for two weeks we had not choice but to purchase a new refrigerator. The sales person steered us toward Frigidaire. We told the sales person what happened and she was shocked to hear our story as this part is not something that typically fails after two years. We had no choice but to buy a new refrigerator for $550. This being said, we've spent over $900 on Frigidaire products in 2 years. The sales person suggested we raise our concerns with Frigidaire, We contacted Frigidaire today and after a 1 1/2 hour wait we are told by the customer service manager that Frigidaire could have offered assistance with the repair. That was not offered to us a week ago when we called and were shut down by the first customer service representative. I would not recommend Frigidaire to any of my friends and clients. Beware of Frigidaire,

Pbellarch

Colts Neck, NJ

I own several properties have 2 Frigidaire "Gallery" Refrigerators. The one I am complaining about is model DGUS2645LF4 Serial Number 4941904444 is in my home. I was sitting in my home living room when it appeared from the noise in the kitchen that the dishwasher started on its own?? When I went into the kitchen to investigate, I found water pouring out of the refrigerator water spout onto my floor. Had I not been home, the rate of flow out of that spout would have flooded my entire hours in a just a few hours. I tried to click the level that releases water out of the spout and the water would stop for about 10 seconds, then restart pouring out again on its own. This behavior clearly indicated the circuit board in the refrigerator had failed to detect whether the level causing water to be dispensed was pushed or not. I buy ice instead of using the poor quality refrigerator generated ice so the ice bin was empty. When I switched to ice cube mode, the ice dispenser also repeatedly made noise trying to dispense ice that was not in the bin. This setting change at least gave me time to pull out the refrigerator and cut off the water to stop it from flooding my house. After cutting off the water, I went back to the dispense water setting, so the ice cube dispensing noise would stop. At that point there was no further noise or water (because I cut off the water). However, the light stayed on the dispensing unit on the front of the refrigerator and could not be turned off. Again all of these factors indicated the controlling circuit board had failed. So, if you want a refrigerator that floods your house when it fails, Frigidaire is a great choice. I have no idea what deprived person designed this board or how many Frigidaire models use this circuit board.

RonPerh

Jupiter, Florida

I really don't like this refrigerator. We bought our current home as a short sale. There were several previous renters after the original owners moved on. This fridge has not withstood the test of time. The inside of the unit is falling apart. The outside is dented and is missing the floor plate. The stainless steal is easy to smudge. One of the drawers for veggies or meats is missing, probably because it broke. The second drawer is about to break, which makes me nervous to put anything in it. The interior has cracks in the lining. The unit is EXTREMELY loud. It's the loudest thing in the house. On a scale of 1/10 for freezer space, I'd give it a 4. For fridge space, I'd give it a 5. For durability, I'd give it a 1. This fridge sucks for us. I do not recommend it whatsoever. Noise Level SO LOUD. All I hear are hums, buzzes, and a weird electrical sound that reminds me of a short. Interior Organization Not enough. Durability There are about five things broken or structurally problematic with ours.

theBIZZ

USA

We have had our Frigidaire Side-by-Side Refrigerator for nearly two and a half years now, and it is working just as well now as the first day. It has never given us a moments problem. Even though we have our Refrigerator in a place that doesn't allow the Refrigerator door to open to its full capacity, the design of the Refrigerator allows us to remove the shelves in the door so that we can pull out the bins easily for cleaning. If the door shelves didn't remove so easily it would be very difficult for us to clean. The Freezer has worked great for us, the capacity has been much more than our traditional Refrigerator ever held. I have been able to freeze produce from my garden, several loaves of bread (without mushing them), and frozen pizzas stack nicely on their side. The surface is easy to clean and scratch resistant as well, always a bonus with children in the house!

seaflower

Johnstown, NY

We have purchased two of these big refridgerators , well the first one started making a wierd noise and there was a small water leak under the freezer door so we thought it might be a problem with the Ice maker, so we called a certified repairman in our town who the company said was the only repairman who were allowed to work on any product of theirs under a warrenty, he said it was only low on coolant, he filled it up and left, two months later same thing this went on until the warrenty was up, So we called another repairman at our expence only to be told it was the compressor and that the first repair person should have known that , but sometimes they are told to put a quick fix on it, So we bought a Second Refridgerator Same product same everything,,,...Stupid I know but it is the largest one we could find, so again 1,600.00 for another one and Guess what,...It has started again, no water leaks this time but if you wait every 15 to 20 min. you will here an awfull noise and the a loud thunk, I will never again buy one of these things again.

mindfull

Marion, IN

We got our Fridigaire Gallery side by side with our new home - first night that we moved in - I noticed that the ice maker sounded like a jet taking off... and that the Refrigerator temp was hovering around 45 degrees (f) - The next day - the jet was landing and the freezer temp was now - 30.... Refrigerator was still at 46 degrees - even though I had set it down to 35.   Well - long story short - the repair guy came out - looked at it and said - yep it's broke - and hauled it away... The applicance retailer ended up giving us a brand new one - same model.  The new one didn't sound like a jet - but it does have it's quirks.  We're a family of 5 and we stock up on food when it's on sale.  This is not a freezer that you can overstuff - we've done that a couple of times and everytime - the freezer won't shut off - both time's I've caught it before it got too cold - but it's annoying.  Apparently there is an air ciculation issue - if you block it - then the thing doesn't know when to shut off.    The other issue is the ice maker - it doesn't know when to stop making ice and if it overflows - chucks of ice could end up on the defroster for the refrigerator which causes it to not shut down - causing the refrigerator to heat up...   When it works - it's a great frig, just a tad touchy   Noise Level icemaker is a bit noiser than most. Interior Organization love this

drhaasmn

Minneapolis, MN

We have had ours for about 2 years now, and It works really well. We are just now needing to replace the filter in the water filtration system. It lasts a really long time. The only thing that would make me not recommend this right away to someone is the ice maker. The ice maker is so loud, not when it makes the ice, but at odd times the ice will trickle out the back and run down clattering all the way down the back of the freezer. It's not too annoying until its 2AM and I jump out of bed ready to blow a hole in an intrudeer and instead really think about shooting the ice maker, but don't because I don't want to have to buy another one or pay bale to get out of jail. I would recommend the fridge, but not the ice maker...

willking

Baytown, TX

We have had this refrigerator for several years and it hasn't been the best appliance. The freezer side seems so much smaller than some side by sides and it is hard to fit frozen pizzas in it although I know that a lot of side by side refrigerators have this problem. The shelves are easy to clean in this fridge. It does have a ice and water dispenser in the outside of the door which is nice and it even has a light on it which makes it nice at night if the lights are out. The doors in the fridge side can hold gallon size milks and larger items which is very convienent. The main complaint that I have with this refrigerator is that the seals don't seem to hold like they used to. When the fridge side is closed sometimes it makes the freezer side open slightly which can cause problems if you don't notice it right away. I don't know if this is a manufactuer problem or just normal wear and tear but it seems like this shouldn't happen and I have never had this happen with any other refrigerator before.

momof2wonderfulboys

Corydon, IN

I have owned a basic top freezer, frigidaire refriderator for four years, and love it! It is stainless steel look alike and no one can tell the difference. It is roomy inside, plenty of room for all my food. Works for my small kitchen alcove. Only needed to buy the optional ice-maker to complete the install. Attractive stainless finish for 21st century styling. Very decent pricing and as much as I would have preferred a huge double door walk-in, this one fits me comfortably. I bought this refrigerator, along with the matching dishwasher, and ceramic stove top/oven in 2007.This refrigerator runs quietly; cools evenly and quickly; has clear, deep; and well positioned shelves. I knew I was purchasing quality, and at a great price. The removable shelves are easy to remove and clean. This refrigerator has a shelve just for your cans. Ice maker works well. No complaints at all with this purcahse!

karacooper

Van Wert, OH