I have been shopping with Drugstore.com for just about a year and they have a couple really good points, and one pretty big fault. The things I like the most about Drugstore.com is that they have great customer service. Each time that I have had to contact customer service,it has been a pleasant experience. The agents seem to really care about the customer, which adds to the shopping experience and makes the whole thing easier and more enjoyable. The other thing that is a huge plus for them is that they have a huge selection of many many different products, from many many different brands. I have been able to find stuff that stores dont sell here. The biggest flaw that I've seen with them is their shipping price. If you spend a lot of money it isn't a big deal, but if you only buy a couple small things then it seems a little outrageous for the price. Overall, they are a good online store. The website is designed well, and I don't have any big problems with them besides the shipping and handling costs.