DirecTV Reviews

DON'T TRUST THEM

Overall

Rated 1 out of 5

The sattellite dish goes out whenever it is rainy/cloudy. The receiver always needs resetting. I was charged for 3 ppv movies that I had never even heard of...they tell me they were ordered from my receiver(funny b/c I didn't have a landline connected to it and if you tried to order from the remote it would tell you to call customer service). Then, on top of that they charged me for a protection plan on my receivers when I signed the agreement declining such plan. I called to cancel this plan and explained to them that I still have the copy of the agreement with my signature declining the plan. They would not credit my account, even though I sent them a copy of the form and on top of th...

Sports in HD,3D,and MORE !

Overall

Rated 5 out of 5

I have to admit it.I love my Direct TV. For years,maybe even a decade,I was a cable service customer.I heard so many bad things about satellite.Mainly,the big,bulky dishes and how they would even "fly away" with the wind. No way I want to deal with that,I thought to myself.So I stuck with the cable. Until,that is...cable STUCK me.Year by year and little by little,my cable cost kept rising.My services stayed the same,but somehow the price of it all just went up,up,and up. Then I started paying attention to the Direct TV commercials. "How much are they charging", I asked."And I get HOW MANY channels?". Needless to say,I called them (Direct TV) up,set an appointment to have my service w...

Direct TV, It's Better Than Nothing!

Overall

Rated 4 out of 5

When we moved to Mississippi, my husband and I had to decide on which companies we would use for our telephone, television and internet use.  Telephone was simple, internet turned out to be not much of a choice (review coming soon), and the television turned out to be a choice between **Direct TV **and Dish Network.  We asked several friends and family and also took note to see what kinds of dishes were in the community where we lived.  **Direct TV **was the answer.

Direct TV - Installation

We called and got all the information we needed to subscribe to Direct TV.  We picked out a plan and waited for the installation day.  It turned out that we didn't need ...

We have enjoyed Direct TV for many years

Overall

Rated 4 out of 5

My wife and I have enjoyed Direct TV for several years.

We have 3 receivers and so pay $5 a month extra for the two receivers. However, we got new ones a few months ago, and they work great in terms of searching for programs and setting them up in advance.

She has her favorites and I have mine.

Hers?

Soapnet, Lifetime, Lifetime Movie Network, Hallmark Network, local news, Scifi (that one she shares with me), Food Network (mostly shared with me, although I do not like Rachel overRAYted)

Mine?

ESPN, ESPN2, Big Ten Network, Bravo (Top Chef), Fox Sports, Bloomberg, CNBC, Local (particularly sports), Golf Channel, Versus, Spike TV, any channel that runs any Star Trek series and epis...

Pricey but I do like their customer service people.

Overall

Rated 4 out of 5

Customer service

Rated 5 out of 5

No problems. They've always been very helpful.

Reliability

Rated 4 out of 5

Occasional problems with pixilating picture quality, however, the good outweighs the tiny glitches.

Content variety/availability

Rated 5 out of 5

I like the choices.

I love their new beautiful and speedy menus. I've had pretty good luck with DirecTV. I used to have Dish but when Dish wouldn't let me upgrade to HiDef for free I switched over. That was over 5 years ago. I pay the extra for their insurance and have never had problems getting help if things go wrong. Worth the cost. Only times I've noticed service interruption is during big storms. It is a bit pricey, but since I live in the country there aren't a lot of choices for me to be picky with. I wish a person could just pay for the channels they choose, but I haven't heard of any company that does that so I'll stick with DirecTV. I do like their menus and remote control better than Dish (my parents still have Dish). Definitely more user friendly.

Pretty Pleased

Overall

Rated 4 out of 5

I have enjoyed DirecTV. The service has been great. The price is comparable to other satelitte/ cable services. I would however recomment NOT to sign up with a bundle with qwest services. (now century link.) DirecTV is a good service, but Qwest was HORRIBLE! When you bundle your DirecTV with Centruy Link, all of your billing goes through Century Link. It took a few months for the bundle to show up on the bill... so I did NOT receive the bundle prices until they merged the bills, which was very irritating! But take DirecTV away from Qwest, and you've got a good service.

More Dependable Than Cable TV

Overall

Rated 5 out of 5

Intro For years we have hated our cable company, yet other choices didn't exist for us. Of course, the cable company knew it, and used it to their advantage with outrageous fees and a terrible service. We talked about making a switch to a satellite dish for a few years, and once we finally made the decision, we never looked back. The Programming Choices With DirecTV, we have the same types of choices of packages of channels that we had with cable TV. Basic, the average "most popular" package, and the package with everything including the kicthen sink. There is also a choice of premium channels, just as there is with cable TV. You can get paid sports programs, movie cha...

If Fees Are High, But Your Cable's No Good. Who Ya Gonna Call?

Overall

Rated 5 out of 5

I'd been a Comcast customer for 10 years. I signed up for cable internet the very week it became available here in Chattanooga. In that long history with them I'd never had any serious problems, but the internet did go out sometimes for no apparent reason, so would the cable. I'd heard about satellite TV, but I'd also heard the stories. You know, how if a bird flies over the dish drops a feather on it, the signal is interrupted. Plus I remember the days when a satellite dish meant having a huge contraption in your yard that made passerbys think maybe the Coneheads lived in your house and forgot to hide their flying saucer. Plus, there was a time you couldn't get local channels on satellite a...

Horrible order experience

Overall

Rated 1 out of 5

Customer service

Rated 1 out of 5

Reliability

Rated 3 out of 5

Content variety/availability

Rated 1 out of 5

Late last night I ordered DirecTV. This morning I received e-mail from them extending a "$5/month savings" associated with a cyber-monday campaign. Since my order was still pending in the system, I called to see if they would extend the deal to me.

The customer service person was exceptionally rude, refused to extend the offer, and said I should cancel the service. He offered to forward me to the correct department to cancel, and when he did so the phone disconnected. Needless to say, 2 phone calls, one escalation, and 30 minutes later the order has finally been cancelled.

With such horrible customer service, why pay the high premium for DirecTV? I'd recommend everybody to avoid them. If they don't care about the people wanting to become new customers, how could they possibly care about their existing cusomers?

i love my direct tv

Overall

Rated 5 out of 5

Customer service

Rated 5 out of 5

Reliability

Rated 5 out of 5

Content variety/availability

Rated 5 out of 5

i really love my direct tv. i cant complain. i have had excellent customer service! my bill is always correct! sometimes we have outages but thats only during severe thunder storms & it has never been out more than an hour! i love the parental controls i dont have to delete the whole channel it blocks specific programs that are rated R. i will say i dont like thaat 3 months after we got service our tv died & we finally got HD tvs when we tried to upgrade we were told we would have to pay $250 since we did not get the HD boxes to begin with but other than that i love it!

I have come to loathe DirectTV

Overall

Rated 1 out of 5

Five years ago we installed DirectTV.  To be honest, I am not even sure why.  We purchased the Sony DirectTV/Tivo receiver and the lifetime package to Tivo.  I have spent at least 20 hours of my life on the phone with DirectTV trying to diagnose why our signal is spotty.  Whenever it rains and even gets a little cloudy we lose reception. The frustrating part is that it goes in and out.  

Also, you should know that the DirectTV system relies on being able dial out.  For some unknowable reason, one of our units (we have three) has not dialed out for 300+ days.

The only reason I have stuck with them is because of the Tivo lifetime deal which we wil...

Great Technical Support

Overall

Rated 4 out of 5

I've been a DTV customer for 6+ years now and have never had a problem. There are times after storms that I need assistance getting the dish back "on line" and its quick and easy using the automated technical support line. Jus last week I had needed a technician to come to my house to see what was wrong with my service. She was very nice, and very quick to know exactly what was wrong and fixed the problem quickly. She didn't seem to mind my kids following her around watching her every move, either :) A few days later I got a "Thank You" card from DTV for being such a loyal customer and they gave me 3 months of premier movie channels for FREE!!! Shouldn't I be the on thanking them??!!

Better than Dish Network

Overall

Rated 3 out of 5

We have had DirecTV for a year now. We got a great deal on it through Costco with a cash card and other discounts so the price was fair. We had had Dish Network for about 5 years and needed to upgrade to HD for our new TV. In order to upgrade with Dish it would have cost a ton, and we were unhappy with their channel selection anyway. The order process went fine, we asked all the questions we could think of including the bottom line on the monthly price. (Of course the salesperson doesn't include the extra cost for the warranty protection, and don't forget all the taxes.) During the first 12 months, the price has been about half of what we were paying for Dish, even with the HD package ...

Direct TV ~ You've Got To Be Kidding Me

Overall

Rated 1 out of 5

True Story.  My spouse and I had **Direct TV **for seven years. During that time we moved from a manufacturer's home to a regular house and switched our service to the new place.  In the meanwhile, our mobile home was taken out of the park and destroyed (meaning it was no longer there).  We did everything right from our end....suspending the service at the prior address when we moved and starting the service at our new home.  About six months down the line we receive a bill for six months of service at the mobil home that wasn't even there.  It was an empty property.  We called Direct TV who immediately placed the problem on us.  They stated we never s...

DirecTV is so dependable!

Overall

Rated 4 out of 5

Customer service

Rated 5 out of 5

Reliability

Rated 5 out of 5

Content variety/availability

Rated 4 out of 5

After having both cable and Dish we made the switch to DirecTV 3.5 years ago. We bought a big HDTV and DirecTV simply offered more channels in HD at the time we switched. We have never had it go out on us (unlike Dish) unless we accidentally unplugged the receiver! We have a DVR receiver and it is so easy to use! We have found their customer service to be wonderful as well as their referral program. We have saved $200 just by referring friends and family to DirecTV. The only (very very huge) drawback is that for some reason the local channels are not offered in HD in our community. I don't know if it has to do with DirecTV or the local channels but we're very unhappy about it. Hopefully it gets remedied soon!