DIRECTV

DIRECTV Reviews



Overall 3 star rating3.23 of 5 (by 256 users)



DIRECTV Review Summary

Reviews are mixed on DirecTV. Some TV service reviewers love DirecTV. Others hate DirecTV. Direct TV does offer a large number of programs including some not available through cable services. On the other hand, some reviewers note problems with reception, and customer service concerns are cited by many DirecTV subscribers.
23% of people rated DIRECTV  as 5 stars
23% of people rated DIRECTV  as 5 stars%
23%
28% of people rated DIRECTV  as 4 stars
28% of people rated DIRECTV  as 4 stars%
28%
17% of people rated DIRECTV  as 3 stars
17% of people rated DIRECTV  as 3 stars%
17%
11% of people rated DIRECTV  as 2 stars
11% of people rated DIRECTV  as 2 stars%
11%
21% of people rated DIRECTV  as 1 star
21% of people rated DIRECTV  as 1 star%
21%
60% 60% of people recommend DIRECTV 40% of people don't recommend DIRECTV 40%
 

DIRECTV Comparison

5 star rating Most Helpful
Favorable Review
MAR
20
2007
Intro
For years we have hated our cable company, yet other choices didn't exist for us. Of course, the cable company knew it, and used it to their advantage with outrageous fees and a terrible service. We talked about making a switch to a satellite dish for a few years, and once we finally made the decision,...
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2009 Advisor
Entertainment Writer, Budget-Conscious

LauraBelle
South Elgin, IL
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1 star rating Most Helpful
Critical Review
MAY
14
2007

 

Five years ago we installed DirectTV.  To be honest, I am not even sure why.  We purchased the Sony DirectTV/Tivo receiver and the lifetime package to Tivo.  I have spent at least 20 hours of my life on the phone with DirectTV trying to diagnose why our signal is spotty.  Whenever it rains and...

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 Staff
Tivo Loyalist

Matt
Chicago, IL
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DIRECTV Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 256 sort by: most helpful | date | rating


7
helpful
votes
Budget-Conscious, sports freak

APR
16
2007

When the time came to make a choice on a cable provider, the choice was actually rather simple for me.

With Comcast's rates being out of control, not to mention the horrible experiences I had seen my parents have with them, DirecTV was the only choice.  I had heard mostly good things about them, and when comparing their rates to Comcast's, it wasn't much of a competition.  DirecTV blew them away.

DirecTV offers up 3 or 4 different packages, starting out with the very basic, moving up to the mid and high mid packages, and then finally, of course, their "gold" package or whatever term you'd like...

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4 star rating
MattA75
South Berwick, ME



6
helpful
votes
willing to pay for quality, Every day computer user, forty something, a busy person, not rich, expecting good, fair service, appreciative of good service, a comparison shopper

NOV
20
2007
After serving in the Army for 20 years--during most of which I was overseas and did not get regular TV--I decided that once I retired I would not be denied the opportunity to watch my favorite team or show so I went all-in with cable.  When we moved to the country where there is no cable, I was forced to learn about sattelite TV.  Well, I was thrilled with the initial contacts of Direct TV and their plans so I chose them over Dish.  The initial package was a bit cheaper and installation was good.  That is where the "good ended."  There are seldome problems, but when there are, you will spend... review »
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2 star rating
BcOneSeven
Newville, PA



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4
helpful
votes
Every day computer user, not rich, a woman, married, willing to pay for quality, a mom, appreciative of good service, a person who enjoys quality

JAN
11
2008

I have had Directv for about 8 years now and have never had any problems until we tried to upgrade to HD. What a fiasco! After 2 hours (literally) on the phone with customer service, I finally got what I wanted but it caused me alot of stress in the meantime. (Really long story).  I hate that they offer new customers the sun and moon and basically tell their existing customers to go pound rock salt---until you threaten--I MEAN REALLY THREATEN--to discontinue service and then they backtrack. The problem is, I hate Dish network more and I hate cable most of all.  I like the channel selection that...

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3 star rating
2008 Reviewer
a26c331
Spencerport, NY



4
helpful
votes
Open-minded, a comparison shopper, Budget-Conscious, appreciative of good service, willing to pay for quality, value conscious, not rich, expecting good, fair service

NOV
13
2007
My husband and I just canceled our DirecTV service because we were completely dissatisfied with their service!

First of all, the only reason we signed up with DirecTV was because they offered a packaged deal with Earthlink internet and it was difficult for us to get high speed internet in our location.  We were assured Earthlink was available to us.  It was not until AFTER we signed up, installation was completed, and no internet was connected that we contacted DirecTV again and were told that we could not have Earthlink internet at our current address, a question we had already asked.  But,...
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2 star rating
2009 Reviewer
arow97
Shawnee, OK



3
helpful
votes
Tivo Loyalist

AUG
29
2007

I'm like everyone else. I want the most bang for the buck. I had a series 1 Tivo and loved it. It was getting very long in the tooth. Also my dislike of Comcast was growing (especially the high $$ for a lot of channels I don't care a wit about).

I decided to try DirecTV since it had:

1. Lower cost for a similiar number and selection of channels.

2. HD channels.

3. Tivo-like DVR.

#1 and #2 turned out to be true. But there is no way you can compare thier DVR to Tivo. It's inferior in every way. It has a very unintuitive menu system. It's software simply does not work in many areas (bugs they are...

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2 star rating
reviewer
davidla64
Seattle, WA



3
helpful
votes
Budget-Conscious

AUG
21
2007
I went with Direct Tv because the price was better than cable and I wanted to give Verizon a try with their bundle package. Well, it took three times out to the house to get it working properly and then every time there is a storm we lose our satelitte signal. We've missed the end of several shows and particularly the season finale of "So You Think You Can Dance" which was a huge disappointment to my three girls. When I talked to my neighbor whether her cable went out, it didn't! So my biggest fear about satelitte tv has been proven true...unreliable, especially during bad weather!
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1 star rating
reviewer
milesruby
WilliamsburgWilliamsburg, VA



2
helpful
votes
a Dish lover, loving my TiVo, somewhat tech savvy

JAN
11
2008

I have always had cable growing up. I always had cable at other places I lived until I moved in with my now husband and he was a dish lover.

At first, I couldn't really get used to the fact that we couldn't get our local channels on the dish. I got even more frustrated when all the shows that I loved to watch were on network TV and my Tivo couldn't record them because, again, we didn't have local channels on the dish.

Fast-forward to a year ago. We were moving to our new home and decided to extend our contract in order to get another DVR (which was NOTHING like our Tivo - but the person...

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3 star rating
2008 Writer
MaineMomof2
Bangor, ME



2
helpful
votes
expecting good, fair service, Tivo Loyalist, not rich, Hates problems & hassles, a person who enjoys quality, budget conscious, appreciative of good service, Entertainment Reviewer

DEC
13
2007
I have been with DirecTV for over 6 years now. I heard the bad stories about the signal going out when it rains or snows, but I haven't had much of a problem with that. Mine will go out during a major thunderstorm, but not for just rain or snow.

At the time I started my service, they offered me their most expensive package for $44.99 a month for four months. I'm no fool, I took that deal. I had a standard definition receiver and round dish installed with no problems. Unfortunately, I was not able to receive local channels (and this lasted for approximately 2 years). After my initial four...
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4 star rating
reviewer
Unique
Stamford, CT



2
helpful
votes
a busy person

NOV
21
2008

We have only had Directv for 5 months. Yesterday they shut off our service. They have lied to us and cheated us the whole time. We had to jump through hoops to get our $50 referral credit for my mom referring us. The guy who finally put it through chose to give us a bunch of referral credits and now Directv is calling us thieves because their employee was shady. My mom got the same extra referrals and called to let them know what was happening and they told her not to worry and just enjoy it. Yesterday they shut off my service and I called to find out what happened and the people at the main...

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1 star rating
reviewer
mydiegobug
Las Vegas, NV



2
helpful
votes
not rich, Hates problems & hassles, appreciative of good service, a person who enjoys quality, value conscious, Every day computer user, a comparison shopper, sports freak

DEC
22
2007

We used to subscribe to cable and then switched to DirecTV.  We started receiving more channels, including the ones we normally watch not just useless channels that don't interest us, and at a lower price.  It is true that they charge an extra $5 per additional TV to hook up, but even with the surcharge our rate decreased from cable.  We paid almost $60/mo for cable and about $50 for directv on three TVs whereas with cable we only had it on one set.

 The stories about losing reception in bad weather are overblown.  We live in the northeast and only occasionally lose reception in bad weather...

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4 star rating
reviewer
dcaro
North Tonawanda, NY



2
helpful
votes
not rich

APR
30
2009

DirecTV advertises that if you refer-a-friend, both you and your friend receive a $50 credit on your bill.  This is paid at $10/month for 5 months.  All the friend has to do is give your account number at the installation and in 4-6 weeks, you will receive your credit.

This is a scam for DirecTV to gain more customers.  They do not pay the bonus as promised.  I have referred two friends following the instructions explicitly and have yet to see my credit some four months later.

My friend called DirecTV at two months to inquire into the credit and they claimed they knew nothing of him being...

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1 star rating
2008 Contributor
Risikio
Morgantown, WV



2
helpful
votes
a comparison shopper, Every day computer user, a busy person, not rich, a Dish lover, Budget-Conscious, somewhat tech savvy, computer literate

APR
17
2008
I didn't have cable or satelite or anything but old rabbit ears on my TV for about 10 years.  I decided to get satelite TV since my girlfriend would be moving in soon and there was a bundle offer with AT&T.  I already had AT&T for home phone, internet & cell phone, so I figured it would be a good deal to bundle (plus the cash back bonus too).  I've had it now for a few months and really love the channel selection and the fact that you can pick your favorite channels and only scroll through those (and thus skip over all the pay per views, etc.).  The installation service was less than an hour... review »
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4 star rating
danthebookman
Raleigh, NC



2
helpful
votes
Budget-Conscious, appreciative of good service

AUG
21
2007
 I recommend DTV to anyone!  I like the variety of channels and package deals.  I can order movies from the click of the remote and I am addicted to my DVR service.  I never need to know the schedule I come home and simply check to see what I have captured.  The only draw back is the weather does cause interruptions in service.  I live in TX and in the spring when we have storms the service is gone.  Overall my customer servivce experience and overall service experience is very good.
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4 star rating
reviewer
JJava1
Arlington, TX



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