I don't mind the Dell brand in general, but my Inspiron had many issues from a smoking power cord (replaced my laptop) to keys chipping and falling off from everyday use to the CD drive not working to the touchpad not working and rubbing raw and slow computer speed and pretty much every other error you can imagine. It was ok while I had it but I wouldn't buy another. Ease of Use It's ok to use I suppose. Battery Life My battery died most any time as soon as it was unplugged. Support & Service Dell support did help a lot with fixing my constantly broken laptop during the warranty period but the wait time was always super long. Speed/Performance S.L.O.W. Design Looks cool but falls apart quickly. Durability I don't think this computer knows the word.