The brother fax machine is a quality product. In my office we have had several Sharps and other brands of fax machines but no one has been able to top the Brother fax. It uses plain paper so it is easy. With one touch controls, memory and stored numbers with automatic redial if not connected. It makes life easier. When it still can't connect to another fax, it will print a report and you will know if did not succeed. Easy for those who can't wait all day to confirm a fax was successful. I liked it so much at work, I bought one for my home-- now i am not at the office 15 hrs, I can finish at work and fax it to myself.