I was very skeptical about trying the shampoo that Bath and Body Works makes. I always just bought the skin care products and the clerk talked me into trying the shampoo when it was on sale. I was pleasantly surprised. I bought the volume shampoo and I could really see a difference in my hair. It had a bounce that it didn't have from my prior shampoo. I did not have to use much and it lathered really well. I felt like my hair was clean from the minute I put it on my head. The shampoo rinsed out really well and did not cause my hair to feel heavy or over processed. The scent was amazing, it was so fragrant that my bathroom smelled wonderful. I could also smell it in my hair throughout the day. I would recommend giving this product a try, I do not think you will be disappointed. Effectiveness It works great, and leaves your hair feeling very clean and refreshed. Scent The scent is perfect. I bought the mandarin orange one, and it smelled heavenly!