I have been a customer of Kohl's for over ten years. A few months ago I was in the process of moving and I did not receive a bill from Kohl's but I had a receipt and I paid the amount on the receipt. I thought that because of my move my mail was not forwarded correctly. It turns out that I inadvertently changed to receive my bills to email. I had paid the bill late (but did not know it). So Kohl's charged me a late and sent it to an email that did not exist (I am sure it bounced back). So I was getting additional charges added on each month and had not shopped at Kohl's during this time. Credit Karma sent me an alert that my credit score had dropped over 130 points. I check and Kohl's sent my account to the credit score people for none payment. And a few days later I received a letter from Kohl's that they were suspending my account until I paid. So Kohl's had three ways of contacting me: an email that was no longer a supplier of emails my phone number that has not changed in 15 years and a current address. I have called customer service many times and they take no responsibility to get in contact with me. I am canceling my credit card with them I will no longer shop at Kohl's and I will spread the word of how they will not help a customer that has always paid on time until a mistake was made. I did not try to take advantage of Kohl's and I am only able to speak with people in a foreign country who will send it to another department who then will send me a letter. Do not believe this is customer service at all.