I Joined shoe dazzle thinking it was a great, risk free, new concept for a way to receive tailored shoe suggestions that I could buy if I was interested or looking to buy shoes. The personal style tests that the site has you complete upon joining were simple, and seemed to accurately provide the "personal stylists" with my sense of fashion and the types of shoes to match not only my style but my lifestyle and what types of shoes would be practical for me to want to purchase. I Skipped buying from the monthly selection they gave me for quite some time, and then decided to order a pair. They were poor quality, but inexpensive so I wasn't too unhappy. My account then began charging my credit card each month if I didn't purchase, while giving me the option to "skip" only if I upgraded to a VIP membership which would require a monthly charge no matter if I purchased or skipped, putting the fee into a "shoe fund" for a future purchase. I Was displeased, and after a few phone calls to their customer service line in order to cancel my membership, I finally was refunded the money charged to my card when I was unable to skip, and my membership was cancelled as I had been trying to do. Shipping and Returns The shoes I did order were shipped immediately and recieved promptly.