To sum it up: No show on a Saturday appoint. Showed up Monday and after 5hrs the technician could not fix the water heater. Technician thinks the parts he grabbed out of his truck may have been used. *Says they will overnight part and fix it Tuesday-- Part never showed *Showed up Wednesday to fix the water heater-- explained part never showed *Customer service rep says part was never sent *Part department says it will take 2-3 weeks A lot of excused and apologies but no resolution. Definitely would not recommend their services. They are the most incompetent service department I have ever dealt with. There are major flaws in this business operation.