I say this product delivery is great its up to date with the competition and can be found in any electronic outlets close to you. I never had a bad samsung product. Ease of Use Its really easy to use and it comes with a bunch of stuff already packed in so you wont have to worry about how to and what to do. Its really a good product and comes with the latest software engines so you will be up to date with everything. Battery Life Battery life is not bad can last up to 5-10 hours compared to other laptops thats pretty impressive. I have had older laptops and they have died very sooner than this which really is bad especially if your away or chatting online and you forget to charge. Support & Service Has all up to date stuff in it and you can even upgrade and it comes with a 1 warranty and you can always add more i say add more because you want your stuff to last . Speed/Performance Speed is pretty good and up to date with the speeds out there today but then it all depends what type of service connections you have at home. Design NIce sleek design Durability This stuff is tough and its of good quality .