We paid extra for the extended warranty. This was a good choice. When the leather recliner sectional set and queen size bed additional sectional was delivered all was ok. After about six weeks the sofa bed sectional started to sag in the middle. Only I seemed to notice it so nothing was done about it. Then the recliner started to become very unsupportive and uncomfortable on my back. We were given leather conditioner and cleaner throughout our ownership of the sectional. Stains seems to be appearing from underneath the leather in the corners. No one can figure out why. I would not recommend their poor quality leather products. One gets what one pays for. The leather fabric is thin and has small rips on the backs of the couch where it had slipped up against the wall, not covered. I will be calling them about the stain and sagging condition. At that time i will update this review as to how customer service handled my complaints.