I honestly have no complaints on this microwave whatsoever. I love the Stainless steel on black that matches the other appliances in our kitchen area. I love how it's an energy efficient product. It's extremely high powered and cuts heating time in half from our previous microwave. Its durable and is high quality from a common household brand that I trust. Performance Reheats, cooks and thaws efficiently and quickly. Has many setting and features but is not hard to figure out how to use it correctly. My preteens and young teens use it daily as well, for many different uses. Settings/Features Has innovative features and many great and easy to use settings. This microwave truly does it all. I love the different food and beverage settings and I love the preheating sensor feature it has too because it works accurately which was always a problem with previously owned microwaves. Ease of Cleaning Whatever this microwave is made of, seems substantially easier to clean than previously used or owned microwaves. Easy to clean inside and out. No real elbow grease needed for this microwave. Ease of Use As previously mentioned, my kids use it so it can't be too hard to use. The features/buttons are clear and easy to understand what their functions are. Durability This is a sturdy and solid microwave. I haven't dropped it or anything but it seems like it will hold up solid for years to come. Design Sleek design. Innovative and modern but still has a classic look at the same time. Perfect for our kitchen decor.