I bought one watch 8 month ago and it was rated to be water resistant to 100 meters but it flooded in the shower after about 2 weeks. I sent it back to be serviced via Metro Service Center and after about 2 weeks I got the same watch back with no water in it. This time I was careful with the watch and took it off before it would get wet (swimming, showering, etc.) and about a month after this one was received, there was fog forming on the inside of the watch. Apparently this watch is not even sealed enough to keep humid weather out. Eventually the fog condensed enough to form droplets and stain the inside of the face so I sent this one back too. This time Metro Service Center sent me the same watch back again with no water damage and a note that said that the watch was tested for water resistance to 100m. Great. Finally I have a watch that is water tight right? Wrong. Again, moisture accumulated from daily use and condensed on the inside of the watch face. I sent this watch and asked for a different model completely. They were generous and gave me the value of the watch plus a whopping $10 in store credit to use at Fossil. I just got the new watch (model CH2945) about 3 days ago and I loved it. This morning however, I noticed a slight rattling sound and noticed that a marker for one of the hours has come off and is not sliding around on the inside of the face and is hitting the hands and messing up the time that is displays. I am now fighting for a refund of the original purchase because I do not want to send this one back in another 3 times to no avail. I am done with Fossil. To summarize. I bought a watch, had to send it back 3 times and it was never fixed. I had that watch replaced by a new model and it broke after 3 days of use. DO NOT GIVE THEM YOUR BUSINESS. Ease of Use Cannot use it if it does not work. Customer Service I hate that I had to deal with the customer service so many times but the people were helpful and friendly at least.