2.7
251 reviews
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  • Average: 2.5
  • High: 5.0
COX Communications

Read 251 Reviews

Horrible customer service from a horrible company

1

Horrible customer service from a horrible company just to tell you how dirty this company is and how scandalous they are the only reason they implemented data caps. Was so. That they could take advantage of their customers who were forced to either work from home or do school from home during the covid pandemic

Unsub420

Las vegas

false

Great Customer Service!!!

5

Great customer service. If I was to have to deal with my company or theirs I would pick them any day. They were great. Thank you for helping me out with all my questions I had you guys are great!!! Keep it up!

Michelle303

Redding CA

true

Getting better over time

4

I have been a Cox subscriber for over 10 years. This company has come a long way. When I first started with them, their Customer Service was terrible. You would get a different answer for your issue every time you called. The answers never corrected the issue. Plus, the service was hit or miss. Today, however, they rarely have interruptions and when you call their Customer Service, they know what they are talking about. They can fix the problem with one call. They have bundling packages so my phone, internet and cell phone are one rate and one bill. Every year, I have been able to negotiate a lower rate. I definitely recommend this provider.

stharris529

Chesapeake,Va

true

Beware of Cox you will get scammed

1

I was charged fathom charges. My bill mysteriously doubled. They claim I had a previous unpaid balance that I proved with my bank statements was false. I paid every month in full. They claim they have a past unpaid balance and said I had to pay the extorted amount or they would discontinue my service. My bill is twice what its supposed to be. I called customer service yesterday and was told that my balance of $336 was incorrect that my balance was only $136. Last night I signed in to my account and my balance was $350. I contacted customer service and was informed that I had a previous unpaid balance. However my current statement shows no unpaid balances. I was told I either pay the $336 or have my service discontinued. So if you want to get extorted and lied to then Cox is the company for you

Gizmo1971

Pensacola Florida

false

WORST COMPANY EVER!!!

1

Worst customer service on the planet! READ ALL NEGATIVE reviews on BBB site. UNBELIEVABLE!

guorney

phoenix, AZ

false

Home Service

4

I have had the service for along time. I do like there are many channels for television viewing but the price is crazy. For internet it pretty good does cut out once in a while. I was offered this free upgrade that is supposed to be faster didn't notice adifferent but all in all it is okay until I found out if I take my phone off the plan then all of a sudden because of this free upgrade I would get charged around $200 but guess I did not read the fine print. Now they want to come in and install a modum for my phone which I only have for emergencies and wanted to get disconnected so I am just at a standstill on that one. Don't think I need this modum at the time. Anyway not many choices to choose from so good or bad we will stay with Cox.

DodgeD

Omaha, NE

true

Nobody really likes their cable company, but...

3

I have had Cox for many years. The biggest negative is the cost. $200.00 per month for internet and cable with a couple upgrade packages (no premiums or movie packages) just seems pricey. The monthly bill seems to creep up constantly but I think that's just the nature of cable TV these days. On the positive side, once you get through the automated menu of their service/support line, they do a good job. Several times they fixed problems while I was on the phone with them. There have been very few outages. So, I get what I pay for, I just wish I paid less.

Scott676767

Omaha, NE

true

Wish, you can view animal planet.

3

I like the product, but we only have basic cable. Still, would be nice too watch animal planet.

BunnySuccub1

Fort Smith, Arkansas

true

Unwarranted Service Charges

1

So, I ordered gigablast, had all the correct equipment hooked up, but performance was in the 200 mb range, nowhere near the 1k promised. Called for assistance, they sent a tech out, left a message that if the tech found the problem to be with the computer or a filter of some sort, there would be a charge, if it was with their equipment, no charge. The tech discovered that the signal coming in from their end was too strong, and put a device on the end of the cable line to reduce the signal strength. Then they added a charge to my bill, a $55 dollar fee for a one time service fee. Calling to ask why, I was informed it was because they came into my house and installed the signal reducer, that by being in the house, that made the cable line my equipment, so it was subject to service fee. My response was that they could have installed a similar device, outside at the group cable box that belongs to cox, where all the cable for the home assoc is connected or disconned, but they chose to install it inside. Their response was to try to sell me a monthly protection plan that would eliminate such charges. I'm still only getting 400 mbps for their supposed 1000 mbps gigablast service. Unwilling to spend $55 for every tech visit to fix it, or to be pressured into buying monthly insurance to cover tech fees for them to fix problems that originate with their signal. What I have is a cable line that has no ability to make their signal stronger all by itself, the actual problem is with the strength of the signal coming into my house, but they are charging me to reduce that signal to make their service perform better. How is that onus put on me?

JackH18

El Cajon, CA

false

Cut the cord

3

I was a cox subscriber for over 11 years and I have recently cut ties with the cable portion. While the service is good I never had many issues, I couldn't justify paying 100+ a month for cable when there are better options out there. I still have cox internet which at times can be a let down but is currently the best option for my area so I will continue being a customer.

Berl1480

Crowley, LA

false

COX Communications

2.7 251

45.8