3.2
77 reviews
Other Airlines:
  • Average: 3.2
  • High: 5.0
British Airways

Read 77 Reviews

Great overnight overseas flight

5

Took an overnight flight from USA to a Europe country. Great service. Great videos to watch. Bathrooms were clean. Blankets and pillows provided. Free wine with dinner and beyond. Breakfast was good. Dinner lots of food. Endless water for the long flight. Very nice staff

dancek14

Manchester nh

true

Worst Ever

1

Worst airline customer service ever. The call center is challenged in using English and will cancel your ticket if you have mobility issues. Worst airline I have dealt with for disability related concerns. They have a rule that only allows you to call three times, and they hang up on your the first two. The resolution offered for their errors, you can buy more tickets from them. Worst ever! Stay away if you have any ADA issues, they do not want you on their planes.

wanderlust2016

MI, USA

false

terrible experience with british airways

1

British Airways overbooked my flight from Paris to London and I had to send my 2 children on without me to continue to the US while I waited 4 hours for the incompetent BA personnel who had no idea how to rebook me after BA caused the problem with the overbooking of my original flight. After 4 hours and because I had business commitments in the US the next day, I had to buy a one-way ticket to get home. BA has refused to reimburse me for the cost of the ticket and rental car that I needed to get home after they prevented me from taking my originally-booked flight. I will NEVER fly British Airways again and never have my family and friends fly BA either. In 50+years of traveling all over the world, I have never had such a bad experience with such poorly-trained, uncaring and rude airline personnel.

mlllllll

virginia

false

bad baggage Handling

1

baggages are totally destroyed when i got them at heathrow airport

magico

Canada

false

Fantastic

5

British Airways was my first airline to use on an overseas flight. I had flown internationally before but still within the Americas (from North to Central and North to South). I was headed over to England to spend time studying at Oxford University. Still a young college student, I was a bit apprehensive about my first major flight alone. I had nothing to fear on British Airlines. The whole experience was wonderful. From the time I boarded the plane to the time I collected my bags, the service was top notch and the airplane itself was in incredible shape. The flight, and all subsequent flights via British Airways, was comfortable with excellent food service and a large selection of in-flight entertainment, including movies, TV shows and music. The flight crew was warm and welcoming. The made me feel like a valued guest and went above and beyond to care for me as a passenger. In-Flight Accommodations Great food and great entertainment.

lhudd

USA

true

Nice airline!

5

I went on vacation to the United Kingdom last summer. When I took my flight home to the United States, I used British Airways. It was a long, but pleasant flight, and I have no complaints about it at all. The flight was affordable, and we started flying at exactly the right time; no delays at all. The pilot was experienced, and we did not experience any turbulence. I would recommend this airline for anyone travelling out of the United Kingdom who is on a budget and wants a comfortable flight. Service The flight attendants are respectful, and they are always asking if I need anything. To give a more specific example, one of the flight attendants even gave me extra snacks and a movie free of charge. In-Flight Accommodations The on-flight attendants offer snacks and drinks every couple of hours. They have a pretty good variety; there's something for everyone. You can also purchase pillows, blankets, movies, TV shows, etc.

hollywalsh

USA

true

Terrible customer service and no leg room.

2

I flew from Newark, NJ to Paris, France (and back) and was surprised by how rude the flight attendants were on the way back home. The entire plane, too, was supposed to be business class, but I was clearly sitting in coach- it was SO tight! And, I am 5'3 and 130 lbs- and if I think it was too cramped, I can't imagine what everyone else felt. I sat in the first row of what should have been called coach, and I flew 6 hours with the person (in 1st class) directly in front of me reclined in my lap. At least they showed us movies for free... Service On the way to Paris, the flight attendants were sweet and courteous. On my way home (different group of flight attendants), they were curt and abrupt and completely non-accommodating. In-Flight Accommodations I was told this was an "all business" flight. In reality, there were day beds I the front, then 1st class, then coach (or steerage), which is where I sat (in the first row, directly behind 1st class). Unfortunately, I sat directly behind a person who had their chair completely reclined during the entire flight. I was so uncomfortable and cramped, and the arm rests didn't lift in my row (like the rest of the coach section did). It was a really long flight both ways.

christinecass

USA

false

The flight was okay but it just didn't feel friendly.

4

I had an okay flight with this company. We flew out of the United States and had a couple layovers on our way to the United Kingdom. Our flight took about 10 or 11 hours and it was a fairly smooth flight. I got our tickets and everyone at the airport was friendly enough. Once we were on the plane, the flight attendants seemed nice but it also seemed like a façade. Both of our flight attendants kind of seemed to have an attitude at the simplest request for a pillow or to purchase something from the beverage bar. I requested a couple drinks and they refused to sell me two alcoholic beverages at a time. I was okay with this, but when I got my second beverage, the flight attendant asked to see my ID a second time. I had to dig it back out of my carry on bag. When my boyfriend asked if they offered any type of inflight charging cables, the flight attendant told him no in a some what rude manner. Other than our two flight attendants seeming rude and unhappy to be on the flight, everything else went smooth enough. It flight was comfortable and I was able to even catch some sleep. I just wish the ladies could have been friendlier. Service We got everything that we asked for, which wasn't a lot really, but the attendants didn't seem to thrilled to help out. In-Flight Accommodations The accommodations were okay but I could tell we upset our flight attendant when we asked for a pillow and if they offered in type of charges or headphone services. They also seemed upset that we purchased alcohol on the flight.

clinen11

USA

true

Great for Short Flights in Europe

5

While in college, I took a flight from London to Germany when I was studying abroad on British Airways. The flights between countries in the EU are really reasonable, often a lot cheaper than driving. We ended up taking the flight and then renting a car when we got to Germany. When we boarded the plane, we actually got to go up stairs on the tarmac, like you see in movies (yes, this was post-9/11!). I took a photo, it was awesome. Our flight got delayed though after boarding, and it was about half empty, so they just started giving us tons of cookies and soda. We had a great time. Sadly, the airport in Germany ended up closing before we could fly again, so we had to exit the plane. British Airways was really nice and put us up in a hotel for the night. We then took the first flight out in the morning. I can't say I remember that one too well, but at least it was uneventful and we got to our destination on time!

SharonSaver

Palm Bay, FL

true

Nope, never again.

3

I flew in this Airline from Asia to catch my connecting flight in Europe to USA. I was not supposed to fly with these airlines but it was due a flight cancellation that we were given seats on this plane. The plane was almost full and we did not get the desired seats. It was a sickening flight for me, got a seat in the middle row, in between the people, with no leg room, no arm movements, it felt like a bird trapped in a cage. It doesn't look courteous to disturb the fellow passengers every time you want to get out and move around, thinking the same I did not use the restroom for the first couple of hours and when I went I blacked out. It was due to non movement and sitting for a long time. It was my husband who came to look for me when I did not return to seat. I do not remember any courteous gestures from the Airline staff seeing someone has blacked out. Not even later, they could have at least offered a drink, or could have come and asked if I was feeling better but nothing. This is not what a good service is.

anjali12

USA

false

British Airways

3.2 77

62.3