4.6
286 reviews
Other Health & Beauties:
  • Average: 4.6
  • High: 5.0
ShoppersChoice.com

Summary

Shopperschoice.com is committed to offering access to Real People, Great Products, and Amazing Service. The ShoppersChoice.com family of brands are all designed to help customers discover products that will not only enhance their homes and lifestyles, but also allow them to spend more time enjoying what they love to do most with the people they love the most.

Read 286 Reviews

REVIEW SNAPSHOT®

by PowerReviews
ShoppersChoice.com
 
4.7

(based on 399 reviews)

Ratings Distribution

  • 5 Stars

     

    (337)

  • 4 Stars

     

    (29)

  • 3 Stars

     

    (8)

  • 2 Stars

     

    (8)

  • 1 Stars

     

    (17)

92%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

They went above and beyond! Exceptional service.

I placed my an order that would have been delivered while I was on vacation. The rep I spoke with explained that he could put the order on hold and schedule it to be...Read complete review

I placed my an order that would have been delivered while I was on vacation. The rep I spoke with explained that he could put the order on hold and schedule it to be released within a few days so the delivery would take place upon my return. Immediately I was impressed, as this was my first order with Shopper's Choice. I returned from vacation but had still not received notification of shipment, so I called customer service. It just so happened that on this day, unbeknownst to me until several hours into my attempts to reach them, that Shopper's Choice was experiencing technical difficulties with their internet provider. Therefore, I was becoming unhappy with the fact that my order had not shipped and I couldn't reach anyone by phone, email, or chat. Several hours later I reached a rep who explained why I couldn't get through and discovered there was a technical problem that prevented my order from being released, but she would have it released and see what she could do about expediting it. (I ordered a grill and needed it for July 4th, but the delay was making it look like I had no chance of receiving it in time.) Several hours later I followed up with another rep. She was ending her shift and made it perfectly clear she wanted to end it on a good note. I explained how unhappy I was that my order was delayed and that my holiday plans were now in question. She approved a discount for the inconvenience the potential delay was going to cause me, but above and beyond that, she assured me that she was personally going to call the warehouse and give them a heads-up about my order, with every hope of a delivery before the 4th. Well....she moved must have moved mountains, because my grill was delivered early in the morning of July 3rd, and even the delivery driver knew that there was a problem with the order and I needed the grill before the 4th. I am beyond impressed! Kudos to everyone who made this right after it could've gone so wrong! Thank you!!!!!!

VS

Most Liked Negative Review

 

A Big Delay

In late June, I began my hunt for a new AC. By early July, I decided on a Whynter model & their website directed me to Shoppers Choice. Even though I'd never...Read complete review

In late June, I began my hunt for a new AC. By early July, I decided on a Whynter model & their website directed me to Shoppers Choice. Even though I'd never heard of them, I decided to use them because they had the machine I wanted in stock. The website promises next day shipping. I wasn't too concerned about that because I'd ordered on the Saturday of a holiday weekend. My card was immediately charged & I got an order confirmation with the promise of a delivery confirmation to follow. Nothing for that whole week. Again, holiday week, no stress. Nothing the next week. I wrote them an email inquiry and got a quick enough response. My item was out of stock, it had come back in they'd be sending it out immediately, etc. Nothing the next week. Then finally a shipping confirmation almost an entire month later. The AC was left on my apartment doorstep (I was not home). I have no complaints about the machine.
The promise of items leaving the warehouse 24-hours later, the silence until I sent out an email & then more unkept promises. I think it could have been handled better.

Reviewed by 399 customers

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5.0

Easy breezy.

By 

from US

Comments about ShoppersChoice.com:

Easy breezy... Definitely will shop again with y'all.

 
5.0

very easy to navigate the website, was simple to order wh...

By 

from US

Comments about ShoppersChoice.com:

very easy to navigate the website, was simple to order what I needed

 
5.0

Excellent Service!

By 

from Baton Rouge, LA

Verified Buyer

Comments about ShoppersChoice.com:

I received my product in two days. This was my best online purchase experience ever. I will recommend Shoppers Choice to all my friends,

 
5.0

Very knowledgeable and professional

By 

from Mount Dora FL

Verified Buyer

Comments about ShoppersChoice.com:

Great experience. Helped select the correct product. Arrived in two days. Very professional

 
4.0

Would purchase again

By 

from Cape May

Verified Buyer

Comments about ShoppersChoice.com:

Smooth and easy purchase experience

 
5.0

Very knowledgeable sale reps every time I deal with you g...

By 

from US

Comments about ShoppersChoice.com:

Very knowledgeable sale reps every time I deal with you guys. I am a builder so I have bought a lot of built in grills from you over the past few years. Great experience every time. Thanks.

 
3.0

Good customer service. Bad delivery of product

By 

from Austin TX

Verified Buyer

Comments about ShoppersChoice.com:

The only issue I have with my experience with Shoppers Choice was the delivery of our purchases. They gave me a window between 11am and 4pm and were no shows.

 
5.0

Great price

By 

from US

Comments about ShoppersChoice.com:

Great price

 
5.0

I would definitely recommend excellent experience

By 

from Miami Fla

Verified Buyer

Comments about ShoppersChoice.com:

Very noligble staff very helpful

 
1.0

Not sure

By 

from San Diego ca

Verified Buyer

Comments about ShoppersChoice.com:

Your customer service was good. The part I paid 60$ was supposed to be new but was used. I working with customer service now to get a new before thanksgiving.

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