These are very basic cups and you should fully expect that from the set. Plantronics is a fairly recognizable brand in the audio world and they make a decent amount of products. I have used some with reasonable and good results but unfortunately the AUDIO626 at seven model was really a very poor performing unit. I encourage you to look at other plantronics models or even other brands as there are many good actors out there right now. My issue with this plantronics headset is that others seem to have a hard time listening to what I'm saying. Even if I try to speak directly in front of the microphone or even one I increase the input and output in the software to using for Internet conversation, the other person still occasionally have a hard time listening to what I am saying. I just simply switched to a different headset because it wasn't worth it.