NewEgg Review

http://www.newegg.com

Overall 4.80 of 5 view all 15 reviews

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Unique
Stamford, CT

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Newegg's Customer Service is A+

budget conscious, 30-something, a believer in communication, a coupon code & cash back fanatic, expecting good, fair service, into finding great deals online, a bargain hunter, a comparison shopper

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Pros

Outstanding Customer Service, Competitive prices, fast shipping, Consumer reviews of products

Cons

Cannot place orders over the phone

DEC

2007

When I was in the market to build my first pc, Newegg was the first place I went. Their prices are very competitive. I always take advantage of the free shipping offers as well as the mail-in-rebate offers. I have referred many people to this site who are also pleased with Newegg and continue to shop with them frequently.

I've never had any problems placing orders with Newegg (except for billing address verification, but this was resolved almost immediately). I have ordered many items from them, including expensive items. Every time I place an order, it arrives the very next morning even though I do not pay for the expedited shipping. Customer service is so knowledgeable and very helpful. I have not spoken to a customer service representative who did not know what I was taking about, and they all spoke clear English. Did I mention they are located in the USA? These are all pluses in my book.

Although this was not a fault of Newegg, but I placed an order for desktop pc memory which came with a $20 MIR. Unfortunately, the company who makes the memory did not want to honor the MIR and refused to even acknowledge the many attempts I made to get a status update from them. After all attempts failed, I called Newegg and let them know the problem I had. Newegg gave me a $20 discount off a future order just to keep me a satisfied customer. How many retailers would do that without making you jump through 7,000 hoops? Not many at all.

Newegg is top of the line for electronics. I always go here FIRST before I do my shopping around. They are highly recommended.

PROS:
Fast shipping.
Competitive prices.
Ability to resolve rebate issues.
Ability to talk directly with customer service in online chat.
Product availability.
Customer service.

CONS:
Cannot place orders over the phone.

NewEgg is recommended by Unique

Review inappropriate? Copyright violation?

Comments about Unique’s Review

Unique wrote on Dec 13, 2007 at 3:36PM

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In response to TheBard's comment from Dec 11, 2007 at 11:37AM:

Thank you for your kind words. I think I've seen you online before, perhaps epinions? You look so familiar to me.

TheBard wrote on Dec 11, 2007 at 11:37AM

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Another great review, I use Newegg.com as of my (few) sources of computer/electronics parts and I love the prices; the shipping not so much. Look forward to reading more of your reviews. Vincent

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NewEgg Review

http://www.newegg.com

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