This was my first and only purchase with Fabric.com . I found the exact same fabric priced significantly lower (less than half Fabric.com price)the next day.I contacted customer service who very curtly explained they did not price match and did not offer a small make good , coupon or discount or Clearly, my business was not important to this company. I am returning the fabric and going else where. More so because of attitude not price.
My only order though Fabric.com is not going well. Aside from being bombarded with daily unwanted email solicitations, 1. my order has never been never acknowledged, 2. My telephone inquiry was met with hostility, 3. I was sent directly to voice mail when I asked to speak to a supervisor 4. My added $40 payment for expedited delivery should arrive in 7 days. 5. Email remains unanswered after 3 days. 6. No tracking number though they say the order was shipped. My request for tracking information was promised but never delivered. I just don't understand this company. How can customer service be so terrible. I fear the worst is yet to come and a credit card dispute is on the making. I hope I am wrong.
Worst fabric shopping experience ever!
I ordered just shy of $200 worth of fabric from Fabric.com, and it was the worst! I ordered 2 yards of a top dollar cotton fabric and received it in 3 pieces, 1yd, and two 1/2 yard cuts. I ordered a couple cuts polar fleece that was stunning on the page and drab and what I received was drab and washed out . I order 2 items that were sold as minky, but were only soft when one side was rubbed with the nap, not at all the other way, and the back side was similar to the underside of upholstery fabric. They don't even know how to fold the fabric, with the bigger cuts just basically rolled up. Never again!
Not Quilter Friendly
While they advertise low prices, if you choose to order less than a full yard of fabric the advertised price per yard will be increased 75% to calculate your half yard price. Many quilt patterns require many less than full yard cuts of various fabric. I find that a shop that forces me to buy more than I need in order to take advantage of their pricing is a shop that is taking advantage of me. Over the past 3 days I have purchased 26 yards of fabric--none of it from fabric.com. There are hundreds of fabric shops online that have better customer service and better pricing if you are looking for less than full yard cuts.
The Worst Online Fabric Store Ever
I have been ordering from Fabric.com for several years, they USED to be great, orders came quickly as i'm only one state away, customer service was great. Then they moved and everything changed. Now if you get your order, which they probably don't have anymore of whatever you ordered by the time they get around to processing it, it will probably have something missing or the most wrong fabric possible with the sticker on it saying what it should be, like vinyl tablecloth fabric when you ordered tulle. It takes about 3 weeks to get an order when they actually have everything in stock, the numbers showing in stock yardage are lies. Customer service is no help at all, they apologize say they will look into the issue and nothing happens. All the while they have your money and you have no fabric. I purchase from many online fabric stores and none of them have taken as long and gotten things so consistently wrong as fabric.com. If you can find whatever you are looking for someplace else, even if it costs a little more just get it there, trust me, its not worth the trouble ordering from fabric.com they will disappoint you.
Terrible customer service
Thought I'd found the answer to traveling locally to JoAnn Fabrics. First couple of orders were fine, a bit slow, but fine. Then they started screwing up orders, waiting a week to let me know one of my fabrics wasn't in stock anymore and I could order something else, but it had to be the exact same price. They have messed up my last project. Currently waiting to see what they're going to do about the last screwup. How does a company expect to stay in business with lousy customer service like this?? Oh, and fabric is okay, nothing fabulous, just normal fabric. They haven't reinvented the wheel or anything.
I've ordered from them twice. The first time, they emailed me 6 days after placing my order that one product is no longer carried and I had to substitute it. My second order, again, 6 days later, I was emailed that one product was out of stock and they didn't have as much as another that I ordered. The only reason they get more than a one is because they do have some really cute prints. That is, if the prints are in stock. Whether it shows as in stock or not when you order is meaningless.
Ease of Use
What they show as in stock isn't true, so you never know if you can actually get what you want until it has been shipped.
They do have a lot of cute fabric, but even after you order what shows to be in stock, they may or may not actually have it.
For a site advertised as being cheap, I'm not impressed with their high prices at all. Nothing about their pricing is cheap unless you happen to find a deal, which is rare.
Shipping and Returns
It takes them an entire week to actually ship orders.
Oklahoma City, OK
This company has progressively gone down hill
I used to love this company. They always shipped within a day, had great sales, and often showed I was a valued customer by sending an occasional coupon. They called me if there was a problem with the order and always solved the problem immediately to my satisfaction. Since they moved to a new warehouse (automated so as to cut down on employees, I am sure) and sold out a fw years ago, customer service is non-existent, shipping takes 2 weeks (I live 70 miles from their warehouse), and if there is a problem, the order languishes even longer until you call and ask what the heck is going on. Prices are so-so...maybe a little cheaper than the competition, but certainly no value when you add the lack of service and slow, slow shipping. I can't promise I won't order from them again, but will avoid it if there are other options.
processing/shipping time is ridiculous
I ordered almost $200 worth of fabric nine days ago. My order is still processing - not shipped. Customer service's excuse was "we had a big sale" - wtf why wouldn't they plan for additional business??? Never ordering again...I will order from other sites. Quilthome will have my fabric on my porch in three days and they are on the opposite side of the US from me.
The only reason I shopped here was the price. I will wait for sales at other sites from now on.
Can I give this a negative score?
Shipping and Returns
Nine days later and my order is still "processing" i understand they had a big black friday sale...why didn't they plan for the additional business????
Great Fabric Site
I am an avid crafter and have gotten into photography as a side business lately and the website fabric.com has been a godsend. I love this website so much. I have purchased numerous colors of faux fur for my newborn photography sessions. The quality is amazing and the width is much larger than the standard size found in most stores. The price is also very competitive. I have also purchased numerous print and pattern fabrics to be used as backdrops for my indoor studio. They look fantastic and search my needs great. In addition to the fabrics and materials I have bought for my photography needs I have also bought tulle from this website to make my own little tutus for my two-year-old daughter. They are very simple and so cute. The cost can not be beat either with much of their tulle for less than a dollar per yard. This website also offers free shipping for any orders over thirty-five dollars. Great service and products. Love it all!