1.8
11 reviews
Other Misc. Business Services:
  • Average: 1.7
  • High: 4.8
Efax

Read 11 Reviews

REVIEW SNAPSHOT®

by PowerReviews
Efax
 
1.8

(based on 11 reviews)

Ratings Distribution

  • 5 Stars

     

    (2)

  • 4 Stars

     

    (0)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (8)

18%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Save money. Send your faxes via EFAX.

EFax is a fast, reliable way to send and receive faxes without owning a fax machine.  Why go out and buy a fax machine and add an extra phone just to handle...Read complete review

EFax is a fast, reliable way to send and receive faxes without owning a fax machine.  Why go out and buy a fax machine and add an extra phone just to handle faxes?  Join Efax and they will give you a real fax number that is connected to your email account.  That means that wherever you are....at home or travelling the world... you can send or receive a fax via your email account. 

You have your choice of a local or an international fax number from over 2,000 cities worldwide.  You never have to deal with a busy signal again.  How many times have you tried to send a fax and gotten a busy signal?  Then you have to stand there and keep trying to send until it finally goes through.

There are over 11 million subscribers to this service and I can understand why.  It is inexpensive.  My annual cost is  about $140 a year and that is for premium service.  There are several levels of service you can choose from.  A person who only sends or receives a few faxes a year could opt for a lower level of service and pay less money.

I have yet to have a problem with any fax I have sent or received.  You get automatic email confirmation when the fax you send has been received.

This service saves me time, money and space.  I would recommend this service to everyone.

VS

Most Liked Negative Review

 

Worst most inefficient Customer Service I ever had to deal with

Our company has been using efax for 4 years, and never really complained about them until we had to switch from a monthly to an annual billing plan. We overnighted the check and after...Read complete review

Our company has been using efax for 4 years, and never really complained about them until we had to switch from a monthly to an annual billing plan. We overnighted the check and after the Fedex delivery I was sure all was in order. But efax disconnected our service a few days later. I spent 3 days hanging on the phone for hours trying to solve this problem and have efax reactivate our account. They are the most inefficient people I ever had to deal with. No one really cares about your problem and doesn't have a solution except putting you on hold for hours. I am usually not a type of person writing reviews, but this has gone too far and became way too ridiculous that I had to share it with others. If you're a prospect wondering if you should use them, find another provider. I do not recommend efax.

Reviewed by 11 customers

Displaying reviews 1-10

Back to top

Previous | Next »

(1 of 1 customers found this review helpful)

 
1.0

Stay Away

By 

from USA

Comments about Efax:

A free 30 days trial is a big fraud. After one week thay started charge my credit card without let me know that i'm over the usage which is per minute and not per page as they advertize in big letters. Per page i was actually under the usage. The sending time is doubled than a regular fax so instead of saving money on regular fax I actually paid double. Also some of the faxes did not reach their destiny and i did not receive an unsuccessful transition message. Custome Service including the supervisor refused to refund me and I canceled the service. I did not receive any confirmation regarding cancellation.

Comment on this reviewHelp Icon

(1 of 1 customers found this review helpful)

 
1.0

THEY WILL LIE TO YOU

Comments about Efax:

THIS WAS A 30 DAY FREE NIGHTMARE. This company is a rip off and I hope that more people voice the truth!!!! They took money out of my account at their leisure. Then after spending $40 on a FREE service, I called to cancel. The rep told me that my account was wrong and that Efax owed me my $40 back. Just a couple of days later I call back to check on my refund and there are NO notes in my file for a refund or anything!!! I will be posting a bad review any where I can find. This company should not be in business.

BUYER BEWARE!!!!

Comment on this reviewHelp Icon

 
1.0

Works fine but BEWARE of this problem

By 

from Orlando, FL

Comments about Efax:

Efax requies a one year payment in advance. So, of course, we put it on our credit card. BEWARE, it will automatically renew forever. Fine if you still want the service, but when you want to cancel, canceling it is next to impossible. No company should operate in such a deceptive manner. When you do supposedly succeed in canceling, get written confirmation by e-mail or, guess what, you'll be billing for another year. What a hassle. A consumer complaint should be filed against this company.

Comment on this reviewHelp Icon

 
1.0

STAY AWAY!!!!!!!!!!!!

By 

from Wilmington, NC

Comments about Efax:

Same as last reviewers, unauthorized upgrade when all I wanted to do was send the free fax (and that's what I thought I was signing up for). Now, they have been taking money 16.95 out of my account without me even knowing about it. Horrible customer service. This is one deceptive company. STAY AWAY. I'm hoping to get my money back but from other reviewers....looks like they've been stealing my hard earned money.

Comment on this reviewHelp Icon

(1 of 1 customers found this review helpful)

 
2.0

Bad service. Charges extra!

By 

from Grand Rapids, MI

Comments about Efax:

Used efax for the longest time and went searching for another online faxing company.  Their price is expensive for the small service they provide.  only 30 pages sending and if you go over they charge you.  I moved onto Nextiva.com and love it! 

Efax is somewhat user friendly but the other company costs 1/4 of what efax was charging me, with up to 500 send and receive a month. I was paying 19.95 at efax, not 4.95 at nextiva.  No setup fee with nextiva.  Only downturn to nextiva is that you have to use the available #'s...so what! if you're saving $15 a month (thats over $170 a year!)

Uploading files and the "INBOX" they provide on efax is so difficult because everything you click takes time to upload.  So time consuming.  With Nextiva, I could file pdf's easily into certain folders, view everything at one shot without having to upload, upload, and upload...

 

Comment on this reviewHelp Icon

(4 of 4 customers found this review helpful)

 
1.0

BEWARe BEWARE BEWARE!!!

By 

from Holtsville, NY

Comments about Efax:

BEWARE BEWARE BEWARE!!!!!!

 

DO NOT USE THE KEEP TAKING MONEY FROM YOUR ACCOUNT!!!!!

 

 l i sent email after email to efax to no response. they will steal from you for years. DO NOT USE!!!!!!!!! they are still taking money from my account. ihave paid 3 years of fees for nothing. @ $15.oo each month for three years.

Comment on this reviewHelp Icon

(3 of 3 customers found this review helpful)

 
1.0

Worst most inefficient Customer Service I ever had to deal with

By 

from Reston, VA

Comments about Efax:

Our company has been using efax for 4 years, and never really complained about them until we had to switch from a monthly to an annual billing plan. We overnighted the check and after the Fedex delivery I was sure all was in order. But efax disconnected our service a few days later. I spent 3 days hanging on the phone for hours trying to solve this problem and have efax reactivate our account. They are the most inefficient people I ever had to deal with. No one really cares about your problem and doesn't have a solution except putting you on hold for hours. I am usually not a type of person writing reviews, but this has gone too far and became way too ridiculous that I had to share it with others. If you're a prospect wondering if you should use them, find another provider. I do not recommend efax.

Comment on this reviewHelp Icon

(2 of 2 customers found this review helpful)

 
1.0

They refused to close my account, kept billing me,very dishonest

By 

from San Francisco, CA

Comments about Efax:

I tried several times to close my account because of their unreliable software and service, They continued to bill my credit card, eventually had to place a stop payment.  These people are very deceptive and dishonest.  A ripoff.  AVOID!!!

Comment on this reviewHelp Icon

(2 of 2 customers found this review helpful)

 
1.0

Efax never worked for me but I was billed anyway

By 

from New York, NY

Comments about Efax:

 Efax gave me one number based on their free service.  It would never work correctly.  They then, after the free trial was over, switched me over to the Efax Plus, but never gave me the new number.  They did, on the other hand, bill me for it.  When I brought this to their attention and asked for a refund, they refused, even though the customer service representative himself couldn't find the Efax Plus number.  The only way they could even trace that I had an account was via my credit card number.  Their final reason for refusing the refund was because I had received 3 faxes in my "inbox".  Even though they were SPAM faxes, it counted as far as they were concerned.  If you are even THINKING about using them, watch them like hawks since clearly service was of lower priority that scrapping for pennies.

Comment on this reviewHelp Icon

 
5.0

faxcompare.com

By 

from Austin, TX

Comments about Efax:

faxcompare.com helps you decide what internet fax services will work best for you. It also has reviews on all of the fax comparison with the top ones featured on the first page. Overall, the website is very helpful and easy to use.

Comment on this reviewHelp Icon

Displaying reviews 1-10

Back to top

Previous | Next »