FedEx Reviews

Fed Ex was once the best of the best. When no one else could get it there in time, or was dependable to meet the deadline you could always call 1-800-go-FED-EX and count on a friendly representative ready to take care of you and your needs. Not anymore. I have watched over the course of the last year as Fed Ex has again and again failed their own committment times, when you call to ask where your shipment is, it is conveniently blamed on weather problems. Sometimes even in the town that I live in, when it is clear for three states around me, I watch the radar nightly. I have had them refuse to...

I've read other reviews by others, and it seemed like this happened to many people, not just me and my company. The below is a letter I submitted to Fedex Custom Critical today because the package has not been delivered until now.

This is unbelievable and I would like to share with people who are considering to use Fedex.

-----------------------------------------------------------------------------------------------------------

After Thanksgiving, on the 11/28/08, it wasn't delivered again. The business was open (The golf course was never be closed even for Thanksgiving).

Today, 12/01/08, when...

HELLO! We are in a recession people! Do you know what that means? Survival of the fittest! Companies that do business like Fed Ex ground will go out of business. My package was suppose to be delivered on Friday. The driver LIED, LIED, LIED. Said he made an attempts to deliver on Friday and Saturday. WE WERE HOME! No hang tag, did not log the attempted deliveries into the computer (because there were none). Dealt with Customer Advocate Department...what a joke! The package was suppose to be delivered today (Monday). You would think they would have gotten it here in the AM...NOT! Instead it had been...

Ordered Wii @Circuit City,with absolutely poor support service,even have the audacity of blaming me for delaying the escalation of my claim,transferring me several times to inept person,Worst they partnered with  FEDEX who driver claim have delivered the package that does not require signature,for which on that supposed day of delivery, I waited the whole day without seeing any of the  FEDEX truck passing through.

FedEx makes the impossible Possible
Whether you've waited too long to mail important documents, need to reach someone before they leave the country, or left your computer's power cord in the hotel 4 hours behind you, FedEx can rescue you. 

Rescue Me!
FedEx sorters, drivers and pilots are EMT crew that keeps my business thriving and my personal business on track when life gets a little crazy.  They are also my knights in shining armor.  I recently drove home from Orlando, discovered my computer's power cord was stil in Room 7055 and I had a weekend of work to do.  Uh oh.  At 5:15,  I connected...

I paid $77.85 to have a package be delivered overnight by FedEx.  Instead it took two days.  Why the delay, the driver, who had the package on his truck on day one, decided on his own that he did not think we would be open.  He failed to get to our business by 5 pm and so he decided not to deliver the package. I was at my business until 8 PM waiting delivery.  The next day when he did deliver my package (at 3:30ish pm) he admitted that he did not think we were in so he did not stop.  What reliability.  My other experience with FedEx was when they delivered a package to my business and it...

FedEx logged my package into their system on Tuesday, with expected delivery the next day.  It wasn't delivered the next day, nor the next 5 days.  FedEx's tracking system indicated a "delivery exception, delivery not attempted."  Customer service rep spoke very poor English and couldn't explain the reason for the delay.

I'll avoid using FedEx whenever possible in the future.

I purchased an item through an online vendor and have had nothing but problems with the FedEX delivery side of the deal.  The vendor did their part well enough, but the FedEx delivery side of things has been a nightmare...The expected delivery date was Friday Dec. 12 and I expect they are going to continue screwing things up for a few more days...

Here's the story: an address change was never updated while sitting at a FedEx hub, so a few days later the driver ended up attempting delivery to my future address rather than my current one.  When he does attempt the delivery to that incorrect address,...

It was our first time to ship via ground fedex.We are relocating from SF, Calif to San Antonio,Texas. It was already a mistake when they didn't inform us how to label our boxes. The driver was kind enough to come back for our boxes when our labels were not printed out correctly.

We sent 7pcs 20x20x20 boxes and only 6 boxes arrived to it's destination. We kept waiting for the 7th box until it was past 2 weeks. We called Fedex and they said we should file a claim and that a "claims agent" would be calling us regarding the compensation. We kept following up our claim and they told us it was in the...

I ordered an item that was supposed to be delivered to my house. No phone call or appointment was made for delivery. I was given no tracking number and had no idea when it might arrive from the company I ordered it from.  I get home from work yesterday and find a FedEx door tag saying a delivery was attempted but because nobody was home, a re-delivery must be made. I call the number on the tag and am told I can leave a signed note stating it's OK to leave the item. No extra delivery charges were mentioned. This morning I get a call asking to arrange a delivery appointment and there will be a $77...

I RECEIVE MANY SHIPMENTS AND I MUST SAY FED EX HAS BECOME A NIGHTMARE AS FAR AS BRINGING PACKAGES TO YOUR DOOR STEP.  THIS IS ONE OF THE MANY OCCASIONS THAT THEY HAVE" ATTEMPTED TO DELIVER" A PACKAGE TWICE . THE SAME PACKAGE BUT THEY NEVER MAKE IT IN THE FRONT DOOR BECAUSE THE DRIVER DOES NOT RING THE DOORBELL.  I HAVE OBSERVED TWICE FROM MY LIVING ROOM WINDOW WHICH HAS AN AC INSTALLED SO THEREFORE I CANNOT HAVE THE FED EX GUY STOP FOR ONE MOMENT SO I CAN RUN DOWNSTAIRS TO PICK UP THE PACKAGE BEFORE HE RUNS IN HIS VAN.  BY THE TIME I GET DOWNSTAIRS HE IS GONE AND HAS LEFT A NOTICE ON MY DOOR...