FedEx

FedEx Reviews



Overall 2 star rating1.83 of 5 (by 30 users)



FedEx Review Summary

Fed Ex gets mixed reviews from our writers. Some say it is their lifeblood and their “911” while others suggest they avoid using Fed Ex whenever possible. Most of the complaints seem to come from people living in apartments. They claim that drivers never ring their doorbell or attempt a full delivery. They don’t think the Fed Ex carrier goes the extra mile to get them the package or read the specifics around the delivery. Business owners and rural dwellers, however, seem to have the exact opposite experience with Fed Ex. Key takeaway: What group do you fall into? Do you live in a place easy to deliver to? If so, bank on your package. If there are some complexities involved, you may want to steer away from Fed Ex and look at other shipping providers like UPS.
13% of people rated FedEx as 5 stars
13% of people rated FedEx as 5 stars%
13%
3% of people rated FedEx as 4 stars
3% of people rated FedEx as 4 stars%
3%
7% of people rated FedEx as 3 stars
7% of people rated FedEx as 3 stars%
7%
7% of people rated FedEx as 2 stars
7% of people rated FedEx as 2 stars%
7%
70% of people rated FedEx as 1 star
70% of people rated FedEx as 1 star%
70%
13% 13% of people recommend FedEx 87% of people don't recommend FedEx 87%
 

FedEx Comparison

5 star rating Most Helpful
Favorable Review
JAN
13
2008
I buy a lot online and sometimes I get the stuff through FedEx. I live out in the country and its 90% dirt roads out here. Although streets are marked clear a lot of people don't take the time to mark either their house or mailbox the same way. Mine is clearly marked and I am only one of maybe 60% that... review »
2008 VIP
noticing the details, a homeowner

kid-kansas
Clearwater, KS
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2 star rating Most Helpful
Critical Review
OCT
7
2008

After having two really awful experiences with Federal Express within a month, I feel compelled to write them off, and to write a negative review of their service.

Used to be that FedEx were the go-to guys for getting stuff delivered quickly and efficiently. Their service used to be the gold standard....

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2008 Advisor
Every day computer user, Order online frequently

Telpher
San Francisco, CA
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FedEx Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 30 sort by: most helpful | date | rating


4
helpful
votes
Every day computer user, quality conscious

JUL
2
2008

Fed Ex was once the best of the best. When no one else could get it there in time, or was dependable to meet the deadline you could always call 1-800-go-FED-EX and count on a friendly representative ready to take care of you and your needs. Not anymore. I have watched over the course of the last year as Fed Ex has again and again failed their own committment times, when you call to ask where your shipment is, it is conveniently blamed on weather problems. Sometimes even in the town that I live in, when it is clear for three states around me, I watch the radar nightly. I have had them refuse to...

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3 star rating
reviewer
jennabrown1333
Madison, AL



2
helpful
votes
Every day computer user

DEC
1
2008

I've read other reviews by others, and it seemed like this happened to many people, not just me and my company. The below is a letter I submitted to Fedex Custom Critical today because the package has not been delivered until now.

This is unbelievable and I would like to share with people who are considering to use Fedex.

-----------------------------------------------------------------------------------------------------------

 

After Thanksgiving, on the 11/28/08, it wasn't delivered again. The business was open (The golf course was never be closed even for Thanksgiving).

Today, 12/01/08, when...

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1 star rating
reviewer
ellenlee80
Los Angeles, CA



2
helpful
votes

DEC
8
2008

HELLO! We are in a recession people! Do you know what that means? Survival of the fittest! Companies that do business like Fed Ex ground will go out of business. My package was suppose to be delivered on Friday. The driver LIED, LIED, LIED. Said he made an attempts to deliver on Friday and Saturday. WE WERE HOME! No hang tag, did not log the attempted deliveries into the computer (because there were none). Dealt with Customer Advocate Department...what a joke! The package was suppose to be delivered today (Monday). You would think they would have gotten it here in the AM...NOT! Instead it had been...

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1 star rating
reviewer
enough
Austin, TX



2
helpful
votes
Every day computer user

NOV
26
2008

Ordered Wii @Circuit City,with absolutely poor support service,even have the audacity of blaming me for delaying the escalation of my claim,transferring me several times to inept person,Worst they partnered with  FEDEX who driver claim have delivered the package that does not require signature,for which on that supposed day of delivery, I waited the whole day without seeing any of the  FEDEX truck passing through.


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1 star rating
reviewer
Malika34
Las Vegas, NV



2
helpful
votes
a travel junkie, a busy person

JUL
1
2007

FedEx makes the impossible Possible
Whether you've waited too long to mail important documents, need to reach someone before they leave the country, or left your computer's power cord in the hotel 4 hours behind you, FedEx can rescue you. 

Rescue Me!
FedEx sorters, drivers and pilots are EMT crew that keeps my business thriving and my personal business on track when life gets a little crazy.  They are also my knights in shining armor.  I recently drove home from Orlando, discovered my computer's power cord was stil in Room 7055 and I had a weekend of work to do.  Uh oh.  At 5:15,  I connected...

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5 star rating
2008 Advisor
LibbyMcMillan
Sanibel, FL



1
helpful
vote
Every day computer user, married, reliant on my computer

FEB
23
2009
I was expecting a package from Cox Communications for a digital TV converter box. Cox did not tell me that they'd sent it, nor did they give me a Fedex tracking number. First mistake. The first delivery failed because I was not home (Friday, 2:30pm. I work, right? Plus, I was not expecting it.) A signature was required. The next day was Saturday. Wife and I were both home all day. Rainy/snowy. No doorbell, no knock. Didn't know the delivery had been attempted until I saw the door tag later that afternoon when I checked the mail. Thought this was strange. Checked the doorbell, it works just fine.... review »
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1 star rating
reviewer
Untuned
Williamsburg, VA



1
helpful
vote
married, Every day computer user, reliant on my computer

JUN
3
2009

I paid $77.85 to have a package be delivered overnight by FedEx.  Instead it took two days.  Why the delay, the driver, who had the package on his truck on day one, decided on his own that he did not think we would be open.  He failed to get to our business by 5 pm and so he decided not to deliver the package. I was at my business until 8 PM waiting delivery.  The next day when he did deliver my package (at 3:30ish pm) he admitted that he did not think we were in so he did not stop.  What reliability.  My other experience with FedEx was when they delivered a package to my business and it...

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1 star rating
reviewer
sh012068
Hummelstown, PA



1
helpful
vote
Internet shopper, quality conscious

NOV
29
2007

FedEx logged my package into their system on Tuesday, with expected delivery the next day.  It wasn't delivered the next day, nor the next 5 days.  FedEx's tracking system indicated a "delivery exception, delivery not attempted."  Customer service rep spoke very poor English and couldn't explain the reason for the delay.

I'll avoid using FedEx whenever possible in the future.


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1 star rating
reviewer
grandmax
Verona, KY



1
helpful
vote
running a family

JAN
9
2009
I have had great success with Fed ex and will use them again.  I've often wondered when Fedex would begin loosing their edge, but they have been very consistent with their schedule. 
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5 star rating
 Staff
ToddK
Chicago, IL



D
Every day computer user, married, quality conscious, Love time saving ideas, ask lots of questions, Budget Conscious

DEC
15
2008

I purchased an item through an online vendor and have had nothing but problems with the FedEX delivery side of the deal.  The vendor did their part well enough, but the FedEx delivery side of things has been a nightmare...The expected delivery date was Friday Dec. 12 and I expect they are going to continue screwing things up for a few more days...

Here's the story: an address change was never updated while sitting at a FedEx hub, so a few days later the driver ended up attempting delivery to my future address rather than my current one.  When he does attempt the delivery to that incorrect address,...

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1 star rating
reviewer
jrodrig
Las Vegas, NV



D
a busy person

JUL
10
2008

It was our first time to ship via ground fedex.We are relocating from SF, Calif to San Antonio,Texas. It was already a mistake when they didn't inform us how to label our boxes. The driver was kind enough to come back for our boxes when our labels were not printed out correctly.

We sent 7pcs 20x20x20 boxes and only 6 boxes arrived to it's destination. We kept waiting for the 7th box until it was past 2 weeks. We called Fedex and they said we should file a claim and that a "claims agent" would be calling us regarding the compensation. We kept following up our claim and they told us it was in the...

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1 star rating
reviewer
Roch
San Antonio, TX



D
Every day computer user

JUL
16
2009

I ordered an item that was supposed to be delivered to my house. No phone call or appointment was made for delivery. I was given no tracking number and had no idea when it might arrive from the company I ordered it from.  I get home from work yesterday and find a FedEx door tag saying a delivery was attempted but because nobody was home, a re-delivery must be made. I call the number on the tag and am told I can leave a signed note stating it's OK to leave the item. No extra delivery charges were mentioned. This morning I get a call asking to arrange a delivery appointment and there will be a $77...

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1 star rating
reviewer
MtnFun
Quincy, CA



D
a busy person

JUL
22
2008

I RECEIVE MANY SHIPMENTS AND I MUST SAY FED EX HAS BECOME A NIGHTMARE AS FAR AS BRINGING PACKAGES TO YOUR DOOR STEP.  THIS IS ONE OF THE MANY OCCASIONS THAT THEY HAVE" ATTEMPTED TO DELIVER" A PACKAGE TWICE . THE SAME PACKAGE BUT THEY NEVER MAKE IT IN THE FRONT DOOR BECAUSE THE DRIVER DOES NOT RING THE DOORBELL.  I HAVE OBSERVED TWICE FROM MY LIVING ROOM WINDOW WHICH HAS AN AC INSTALLED SO THEREFORE I CANNOT HAVE THE FED EX GUY STOP FOR ONE MOMENT SO I CAN RUN DOWNSTAIRS TO PICK UP THE PACKAGE BEFORE HE RUNS IN HIS VAN.  BY THE TIME I GET DOWNSTAIRS HE IS GONE AND HAS LEFT A NOTICE ON MY DOOR...

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1 star rating
reviewer
LEX0228
Flushing, NY



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