FedEx Reviews

Overall

2.64 of 5 (by 11 users)

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FedEx Review Summary

Fed Ex gets mixed reviews from our writers. Some say it is their lifeblood and their “911” while others suggest they avoid using Fed Ex whenever possible. Most of the complaints seem to come from people living in apartments. They claim that drivers never ring their doorbell or attempt a full delivery. They don’t think the Fed Ex carrier goes the extra mile to get them the package or read the specifics around the delivery. Business owners and rural dwellers, however, seem to have the exact opposite experience with Fed Ex. Key takeaway: What group do you fall into? Do you live in a place easy to deliver to? If so, bank on your package. If there are some complexities involved, you may want to steer away from Fed Ex and look at other shipping providers like UPS.

	27%
	9%
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	45%

27%

73%

FedEx Comparison

Most Helpful
Favorable Review

My 911 - couldn't live without it

JUL

2007

FedEx makes the impossible Possible — Whether you've waited too long to mail important documents, need to reach someone before they leave the country, or left your computer's power cord in the hotel 4 hours behind you, FedEx can rescue you. — Rescue Me! — FedEx sorters,… read full review »

a travel junkie, a busy person

LibbyMcMillan
Sanibel, FL

Most Helpful
Critical Review

When you absolutely, positively don't care about customer servic

OCT

2008

After having two really awful experiences with Federal Express within a month, I feel compelled to write them off, and to write a negative review of their service. — Used to be that FedEx were the go-to guys for getting stuff delivered quickly and efficiently. Their service used to be the… read full review »

Every day computer user, Order online frequently

Telpher
San Francisco, CA

FedEx Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 9 of 11 sort by: most helpful | date | rating

helpful
vote

They go the extra mile for me and I couldn't be happier!

noticing the details, a homeowner, impressed with this product

JAN

2008

I buy a lot online and sometimes I get the stuff through FedEx. I live out in the country and its 90% dirt roads out here. Although streets are marked clear a lot of people don't take the time to mark either their house or mailbox the same way. Mine is clearly marked and I am only one of maybe 60% that do that. — — My Dealings with FedEx — — Whenever I do get a delivery from them they come knocking at the door whether it is a "Must Sign For" package or not. If I hear them I answer the door and if not they will leave it in between the screen door and front… read full review »

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kid-kansas
Clearwater, KS

helpful
vote

Good grief another weather delay?? Oh come on!

Every day computer user, quality conscious

JUL

2008

Fed Ex was once the best of the best. When no one else could get it there in time, or was dependable to meet the deadline you could always call 1-800-go-FED-EX and count on a friendly representative ready to take care of you and your needs. Not anymore. I have watched over the course of the last year as Fed Ex has again and again failed their own committment times, when you call to ask where your shipment is, it is conveniently blamed on weather problems. Sometimes even in the town that I live in, when it is clear for three states around me, I watch the radar nightly. I have had them refuse… read full review »

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jennabrown1333
Madison, AL

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Fedex lost our box!

a busy person

JUL

2008

It was our first time to ship via ground fedex.We are relocating from SF, Calif to San Antonio,Texas. It was already a mistake when they didn't inform us how to label our boxes. The driver was kind enough to come back for our boxes when our labels were not printed out correctly. — We sent 7pcs 20x20x20 boxes and only 6 boxes arrived to it's destination. We kept waiting for the 7th box until it was past 2 weeks. We called Fedex and they said we should file a claim and that a "claims agent" would be calling us regarding the compensation. We kept following up our claim and they told us it… read full review »

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Roch
San Antonio, TX

DO NOT SHIP FED EX .....

a busy person

JUL

2008

I RECEIVE MANY SHIPMENTS AND I MUST SAY FED EX HAS BECOME A NIGHTMARE AS FAR AS BRINGING PACKAGES TO YOUR DOOR STEP. THIS IS ONE OF THE MANY OCCASIONS THAT THEY HAVE" ATTEMPTED TO DELIVER" A PACKAGE TWICE . THE SAME PACKAGE BUT THEY NEVER MAKE IT IN THE FRONT DOOR BECAUSE THE DRIVER DOES NOT RING THE DOORBELL. I HAVE OBSERVED TWICE FROM MY LIVING ROOM WINDOW WHICH HAS AN AC INSTALLED SO THEREFORE I CANNOT HAVE THE FED EX GUY STOP FOR ONE MOMENT SO I CAN RUN DOWNSTAIRS TO PICK UP THE PACKAGE BEFORE HE RUNS IN HIS VAN. BY THE TIME I GET DOWNSTAIRS HE IS GONE AND… read full review »

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LEX0228
Flushing, NY

Going FedEx? I'd think twice about that.

a busy person, College Student

MAY

2008

I live in Hayward, California, and I try hard to not get FedEx to deliver packages when I place orders online. This is only the second time, but it is even worse than the first. I live in an apartment complex, and instead of coming to my apartment, they assume I'm not home, and go straight the the manager's office to frop it off... I don't even know until I either check with the manager, or she calls me the next day letting me know about it. — — This time, they didn't even do that. They marked it as "4:17PM - Customer not available, or company closed". I was home ALL day! no… read full review »

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TheColdOne
Hayward, CA

FedEx held my package for over a week; no reason given.

Internet shopper, quality conscious

NOV

2007

FedEx logged my package into their system on Tuesday, with expected delivery the next day. It wasn't delivered the next day, nor the next 5 days. FedEx's tracking system indicated a "delivery exception, delivery not attempted." Customer service rep spoke very poor English and couldn't explain the reason for the delay. — I'll avoid using FedEx whenever possible in the future. —… read full review »

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grandmax
Verona, KY

Deliveries from FedEx never arrive inside my house.

running a side business

JAN

2008

For whatever reason, and FedEx hasn't been able to answer the why of it, I receive deliveries from every other service but FedEx. Sometimes I have a doortag with no info and sometimes my package just doesn't arrive. On the three past such deliveries, all FedEx could tell me that the driver left the package at the door. UPS and USPS all are there, and not FedEx. Go… read full review »

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pinkheart
Horsham, PA

Lots of options, but still limited. torn.

quality conscious, Every day computer user, a busy person, running a family, getting life organized, occassionally working at home

FEB

2008

I have recently discovered all of the many services that Fedex offers. It's alot, but even with all it's plethera of options.....Still I was limited to what I could do. I will have to find a proffesional printer for what I need. — Also I sent 100 brochures out to be scored last Tuesday and now it's been a week and I have heard nothing. fixin to call. —… read full review »

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olivefrm
lawrenceburg, TN

Excellent

Internet shopper, Every day computer user

JAN

2008

I like FedEx because it is quick, and items are delivered on or before the estimated delivery date. Plus, the FedEx tracking page is very detailed, easy to understand, and updated almost instantly when there is a change. I plan to use them whenever possible in the… read full review »

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IstyTehCrawk
Gillespie, IL

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