This Blackberry was offered for free from Sprint and when I got it I could see why! It is very clunky, like a walkie-talkie. Sprint and Nextel are the same but on different networks. I was on Sprint and I had to change to the Nextel which I did not like. This particular phone is designed for the Nextel network beep-beep function, which I also do not care for. However if you are mostly using the phone for the Nextel function and/or phone use and very little internet use, you will like it. It is not hard to use but it is made of flimsy plastic that would break in instant if you dropped it on the pavement. Needless to say I returned it.