4.8
27 reviews
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  • Average: 4.6
  • High: 5.0
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Home and Garden Websites
BigBoysGarageToys.com

Read 27 Reviews

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by PowerReviews
BigBoysGarageToys.com
 
4.8

(based on 27 reviews)

Ratings Distribution

  • 5 Stars

     

    (24)

  • 4 Stars

     

    (2)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (1)

96%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Affiliation:
    • I received a sample (4)

Most Liked Positive Review

 

Outstanding Experience!

My experience with Scott Matthews and Big Boys Garage Toys is nothing less than phenomenal. I worked with Scott for just over two years as I planned, designed and built my dream garage. ...Read complete review

My experience with Scott Matthews and Big Boys Garage Toys is nothing less than phenomenal. I worked with Scott for just over two years as I planned, designed and built my dream garage. He was instrumental in assisting the placement of the lift in the bay, communicating typical clearances and suggesting floor dimensions. Scott was honest in opinions he provided, responsive (many times replying on weekends and evenings to my request), very knowledgeable about equipment he sells and overall a genuinely a nice person with which to do business. Scott had no guarantee I would buy anything from him, but after working with him, there was no question I would. The actual purchase was flawless and painless. Scott kept me informed of any sales that were ongoing, arranged for delayed shipment (due to travel plans) and found a local installer for me to utilize. The details were covered over the phone and email. Delivery and installation was textbook with all the pieces falling into place. I am very happy with my BendPak lift. I am even happier with the experience I had over several years with Scott. I would not hesitate to work with Scott and Big Boys Garage Toys, regarding lift sales and any other garage tools/toys I might need. Honest opinions, knowledgeable, straight facts and totally responsive, what else could you want when making important purchases?

VS

Most Liked Negative Review

 

will never do buisness again

the customer service is the worst we have ever seen. the owner scott matthews himself is arrogant and constantly got angry, constantly shouting on the phone because we didn't reply to emails.
at...Read complete review

the customer service is the worst we have ever seen. the owner scott matthews himself is arrogant and constantly got angry, constantly shouting on the phone because we didn't reply to emails.
at first he seems very professional and kind but as soon as you don't reply to him within a few hours he gets angry and starts to threaten you.
this is one person to stay away from

Reviewed by 27 customers

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4.0

Great job working with Scott.

By 

from Chardon, Ohio

Comments about BigBoysGarageToys.com:

Great job working with Scott. Had some priority's as to delivery dates and times and Scott took care of them all. Also had a minor problem with lift and Scott got me the answers quickly and efficiently . Only complaint I have is that I downloaded installation manual from web site and measurements differed from ones packaged with lift. Do not believe that was Scott's fault; but downloads should be updated. Thank you Scott !!

 
5.0

Outstanding Experience!

By 

from Cadiz, Kentucky

Comments about BigBoysGarageToys.com:

My experience with Scott Matthews and Big Boys Garage Toys is nothing less than phenomenal. I worked with Scott for just over two years as I planned, designed and built my dream garage. He was instrumental in assisting the placement of the lift in the bay, communicating typical clearances and suggesting floor dimensions. Scott was honest in opinions he provided, responsive (many times replying on weekends and evenings to my request), very knowledgeable about equipment he sells and overall a genuinely a nice person with which to do business. Scott had no guarantee I would buy anything from him, but after working with him, there was no question I would. The actual purchase was flawless and painless. Scott kept me informed of any sales that were ongoing, arranged for delayed shipment (due to travel plans) and found a local installer for me to utilize. The details were covered over the phone and email. Delivery and installation was textbook with all the pieces falling into place. I am very happy with my BendPak lift. I am even happier with the experience I had over several years with Scott. I would not hesitate to work with Scott and Big Boys Garage Toys, regarding lift sales and any other garage tools/toys I might need. Honest opinions, knowledgeable, straight facts and totally responsive, what else could you want when making important purchases?

  • Affiliation:
  • I received a sample
 
5.0

Exceptional Service, Even on a Weekend!

By 

from Palm Springs, CA

Comments about BigBoysGarageToys.com:

I ordered a Bendpak double car lift from Scott on a weekend, and it was ready to be picked up on Tuesday. Scott was fantastic from start to finish and even called back to make sure I had the lift set-up with no issues. When my new shop is done, I will be ordering 8 more of these lifts!

 
5.0

Great Customer Service

By 

from Knoxville, TN

Comments about BigBoysGarageToys.com:

Great Customer Service. Scott was available 24X7. Bendpak's instructions were dated and vague at times, Scott filled in all the blanks.

Just and FYI...Remove the pulleys on the power ramp before setting in down for install..much easier!

Thanks Scott, love the lift!

  • Affiliation:
  • I received a sample
 
5.0

Excellent customer service, very knowledgable

By 

from Carmel indiana

Comments about BigBoysGarageToys.com:

I have been talking with big boys for a couple of weeks now about lifts. They have been extremely helpful and took the time to not only make a suggestion but to also explain why they were making the suggestion. Very impressed and will recommend to a couple of friends that are thinking about getting a lift

 
5.0

Great service and support

By 

from Milwaukee, WI

Comments about BigBoysGarageToys.com:

I bought a four post lift and compressor from Scott and his service and support were nothing short of outstanding. Even months after the purchase Scott was available to answer questions and provide resources to help me finalize my garage set-up.
Next time I need anything for my garage I am starting with Scott's company.

  • Affiliation:
  • I received a sample
 
1.0

will never do buisness again

By 

from miami fl

Comments about BigBoysGarageToys.com:

the customer service is the worst we have ever seen. the owner scott matthews himself is arrogant and constantly got angry, constantly shouting on the phone because we didn't reply to emails.
at first he seems very professional and kind but as soon as you don't reply to him within a few hours he gets angry and starts to threaten you.
this is one person to stay away from

  • Affiliation:
  • I received a sample
 
5.0

Fun store to shop

By 

from Utah

Comments about BigBoysGarageToys.com:

With our new house, I was looking for some tools to use in the garage that I had not had the space for before. I was able to find several helpful things, and I plan to come back to this site to shop every time my wife gets on a site looking for shoes.

Product Selection
I was able to find good deals on a large metal toolbox, jack stands, and an air compressor with some air tools. They have several other types of tools for working in the garage and on cars as well.

Product Pricing
Some things, such as the toolboxes, are a bit pricey. But other things are the same price or cheaper than other stores and sites that I have looked at.

Shipping and Returns
This site offers free shipping to the lower forty-eight states. I found this extremely helpful when considering the cost it would normally be to ship things this large and heavy to my house. The low shipping made several things come out cheaper than other stores even if the original price was a little bit higher.

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5.0

Great website to buy gifts!

By 

from Ann Arbor MI

Comments about BigBoysGarageToys.com:

I bought both my dad and my boyfriend gifts from this website, and it was great service. The orders came in on time, with no damage or anything, and the products were flawless. Both my dad and boyfriend loved their "garage toys". My dad had specifically wanted me to order a tool, which I had no idea what it was. All he told me was a specific name, and I had no idea where to buy one. I found it on this website, though, and it was extremely easy to find. They have everything laid out by category, so you can choose a tool by whatever category that tool is under. It's easy to use, convenient, has free shipping, great customer service, and returns are no hassle. If you're looking for a gift for your husband/dad/boyfriend/friend and you don't know what to get them, I really do recommend this website. It's great and easy to use.

Ease of Use
It's extremely easy to use, and it's laid out nicely so that everything you need to worry about is right in front of you in an organized way.

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5.0

very helpful

By 

from USA

Comments about BigBoysGarageToys.com:

I had some questions on a car lift and stayed on the phone for over 30 minutes with the people at this store. They never pushed to get off the phone and seemed very happy to answer all my questions. We purchased the lift and had regular communications and even a phone call after delivery to make sure it was delivered in good shape. Great customer service.

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