We ordered an orthopedic bed for our dog after she was having some discomfort and had to have minor surgery. This bed was pricey, but we had thought it would be worth it to help with her healing, and we had researched the bed and felt confident in its quality. we received the bed, and our dog did not take to it. despite the quality, she just did not like it as much as an average blanket. We called idogbeds to figure out a return shipping address. They lectured us about being confident in our order and how it was inconvenient for them to have to return items. They told us we would have to pay an additional twenty percent fee on top of our order in order to return the item, even though we had no use for it at this point. We were extremely upset and discouraged by their lack of professionalism and the additional fee which was not stated up front. We will not be recommending idogbeds or doing any more business with them.