The television commercials make it seem like this program is less costly than it actually is, so I would only suggest purchasing a membership if you are going to do a large remodel. It is $5,000 to join, and $200 per year after that. While Direct Buy can save you substantial money on large jobs, just make sure you're going to save more than $5,200. We were remodeling our own kitchen and completed gutting a rental property, so for us it was worth it. Ease of Use Ease of use depends a lot on the customer service representative - some have been fabulous, some have made me want to pull my hair out and cry. I would suggest if you get one of the less helpful folks, to just calmly (and repetitively) keep requesting a supervisor. Product Selection Good product selection. Product Pricing Good bulk pricing. Customer Service Again, it varies employee to employee, some are wonderful, some are downright AWFUL. Shipping and Returns It's very hard to get a concrete deadline on when any of your items are going to ship and/or arrive.