SO disappointed in product and company
We did an expensive remodel. December 2029 Review: We (our contractor, who has experience working with Wicander flooring) installed Linn Blush throughout our home. We chose it because it boasted a five-year commercial warranty and 20-year residential warranty. Within a month or two of installation, the planks started separating and the edges of the protective layer are chipping and peeling, revealing bare cork. It gets worse with each passing week — thus far the floor has had very light use. . The distributor came and took pictures and our contractor was on hand to describe installation. The photos and information were emailed to the Wicander rep, who agreed that the photos show we have an issue with our flooring, but that he/she would have to do a direct inspection of the floor, which would require us to pay a fee of $500 for that inspection. I wasn't too keen on that, but figured it probably controls for frivolous complaints — although I thought the photos might speak for themselves. In any event, we authorized the distributor to notify Wicander that we would foot the $500 cost for the inspection. That was mid-October. We've heard nothing since. The distributor has contacted them with no result. I pulled up the various Wicander email addresses from the cc: list in the distributor's communication, and I contacted them directly last weekend, informing them that I expected to have an inspection scheduled in January. No acknowledgement / no response. Needless to say, this is surprising and disappointing. I had complete faith in Wicander — I did a ton of research and spoke with various retailers. Would I recommend the product or the company based on my experience thus far? Absolutely not. April 2019 update: Inspection submitted early February - no response. Distributor and I have tried repeatedly to contact them. No response. We will be taking legal action.
BeckySp
Bellingham, WA