My experience with Kay Jewelers has continued to decline since day 1. My fiance and father picked out my engagement ring and were sold a ring that cannot be resized. (My ring is encircled with diamonds). They were told that they CAN resize the ring to fit my finger. When we got the ring back it was oblong shaped and due to this, the diamonds along the side were continuously falling out. The rose gold that was on the ring was also gone when it came back. We had to fight tooth and nail to reach a corporate office to get them to fix this. We are very sentimental, and got engaged at the top of a mountain with that ring and were very saddened that we now had to return it and have a new one made in my size (which the sales person should have done from the get-go). Not only did she sell us a ring that should not have been resized EVER, she sold us a wedding band with the SAME EXACT problem. So when we went to return the wedding band, we found out that they could not remake that ring in my size because the style is discontinued. We eventually got both rings situated and were compensated for our issues, but that does not fix the overall experience and sadness of it all. Since then, my fiance has been double charged not once, but FOUR times from the new Geneis FS Card Service company. We are IRATE, esxpecially being that our wedding is next month and need every penny to get last minute things. When we call to see why it is happening, they say they can only refund us the money but it takes two weeks and we need to fax them over information etc. etc. The mobile website for Kay is completely useless and unbearable to use...to cut to the chase, Kay Jewelers is 100000% not the company you should ever shop from when trying to have one of the most memorable milestones in your life. Be prepared for misguided information, overcharges, and jewelry that is overpriced and not good value. If you love your spouse, girlfriend, or wife-to-be, get her something worth while, and NOT from Kay!