We are a big family--6 kids! We need to have a computer that is going to be able to handle a lot of usage AND be able to withstand dirty fingers, rough fingers, and KID fingers. This computer is going strong after 6 months. It works fast--the touch screen is great, and the kids love it. It's a great machine that also can handle a lot of usage. We are on it at least 10 hours a day. It's simple to use, and GREAT for a big family. Ease of Use Even my three year old can use the computer touch screen. It's big enough and the touch is sensitive to her little fingers. Hardware Quality It's still holding up after 6 months--with 6 kids. Support & Service I really haven't had any issues, so I can't give any feedback on this. Durability We moved 1200 miles across country, and it help up like a champ--plus six kids, too! Design I love how compact the whole thing is. The screen is big, but we don't have lots of extra cords, speakers, cameras, etc. AND with a wireless mouse and keyboard it is the best! Performance It gets the job done!