Bought this product in 2009 for school purposes. That quickly turned into school/gaming purposes. World of Warcraft to be exact. Even with the high demands to graphics and processor speeds, this computer has kept up. Computers, especially laptops have had a tendency to become obsolete for gaming purposes after a year or two. This one has stood the test of time...and abuse. I have four children, and 3 dogs at any given time in the house, all of whom like to run around and yank on stuff. I've had to replace the battery on it because of that, but ...in the computer's defense...it was yanked by a full grown doberman running around the house. Ease of Use So easy, came with windows vista, which I didn't mind...not nearly as much as I mind Windows 8. Battery Life The battery lasts a good long while in full use, it has lasted longer than expected for everyday use, being used ...pretty much all day. Support & Service Had to send it back once, but the warranty covered it and handled it with care and quickly. Speed/Performance Dual processor helps it to keep up with speed. Only problem I experience now is low frame rate in high graphic occasions. (gaming) For streaming video and other stuff like that it's perfectly fine. Design Sleek design, with smooth casing makes it not only perform well but look good while doing so. Durability I have a lot going on in my home, and specifically where I place my laptop, but it's still ticking.