I have been a Drivers Edge member for over twenty years with a great payment history. In March of 2017, I received the monthly bill two days after the due date. I was assessed a $25 late fee. I contacted a representative who said that once the fee was posted it could probably be reversed. The representative failed to contact me as promised. I contacted Drivers Edge to learn they assessed the fee. I spoke with two insensitive supervisors who chided me for not knowing their monthly billing statement. They didn't care about my long membership with Drivers Edge. One supervisor said that it would be "illegal" to reverse the fee. They refused to identify or provide an email address of the Drivers Edge Corporate Office. Citibank Drivers Edge does not care about its cardholders, only ripping them off charging fees. I strongly recommend that no one apply for their card and that current card holders cancel their cards before its too late.