I've owned my Belkin router for almost two years. Upon setting it up initially, I found the instructions to be cryptic, and, I possessing a phobia of phoning tech specialists, avoided contacting Belkin's support, but finally got it going. It worked fine for about a year. Then problems. We had a lot of devices pulling on it, but then again, it is a N+ router, so that's what it's made for. Still, we'd get conflict messages, that included the same IP address being used, access point problems, etc. Virtually each time one person was successfully online wirelessly, another person in the family would be kicked off the internet. Again, my phobia arose and I avoided calling Belkin and instead got on the phone with my internet service provider. This was a bit of a joke, as they could only get me up and running while hard-wired. I caved, and called Belkin...and I am so glad I did. My only complaint was that the tech was hard to understand due to his/her accent. Still, they knew their stuff and after walking me through it for about 30 minutes, everything worked perfectly. It was basically that my router needed a firmware update, just as DVD/Blu-Ray players do. I continue to enjoy the reliability of my modem and of knowing that the company has a knowlegeable staff that can help with any problems. I recommend this product!