When our last router died, we were off for a new one. The Netgear router was suggested to us and thus we bought it. Never have I been more happy with a product than this one. Great, functioning router! Performance It performs splendidly. I was able to follow the instructions, which were extremely simple might I add, and have my internet connection run perfectly. Durability It comes with rubber grippers on the bottom and a stand, if you prefer to make it stand straight up. It has lasted for a few months and looks splendid. Never had problems with it. Setup & Ease of Use This is one of the best things about the product. I was able to get it out of the box and easily use it. It did have a few instructions but just follow them exactly and it will easily be set up. Basically you just unplug your modem and then connect the ethernet cable and power adapter and your ready. Service & Support So far we haven't had to use their customer service, but I will say that I love how if the connection goes down, it will help you. If I go to a tab the support will pop up, if my connection is down, and it will try to help me solve my problem.