I have the Asus X83VB laptop which I bought back in February of this year, '09. I like the quality of the laptop, but I found the screen to be a tad fragile. I'm not sure what happened, but I was using it to pas the time away while I was donating plasma, and I had just put it away so that I could get ready to go home. A friend of mine was there donating as well and his battery had died on his lappy so I told him that he could borrow mine. When I opened it back up the bottom right corner of the screen was bleeding. I don't recall bumping it nor did I drop it so I am not sure as to why that happened. Needless to say, I went online to see what I could do about getting the screen replaced. I was told that my laptop was not eligible for the one year accidental damage warranty program through Asus because I bought it from Best Buy. Well naturally this upset me extremely, but I was able to get a hold of a customer service rep that assured me that they would indeed fix my screen for free, and she came through for me. I sent my lappy out July 22nd and got it back July 30th. I was very pleased with the prompt service and return. I like the act that the laptop is small and light weight but I do wish the screen and keyboard were a little bigger, but all in all this is an excellent laptop.