It works fine after 1 year and I haven't had very many problems with it. It is fast and very useful but if you want to play big video games on it then you should buy a windows gaming PC instead as this is not built for gaming. It can play some games but you cannot download some games on it unless you use a virtual PC which is when you have Windows and Mac on it. Ease of Use VERY easy to use with so many features that make it easy and convenient to use such as multitouch features for scrolling and shortcut buttons. Battery Life Battery life is OK. It could be better but it also depends on what programs you are running. Support & Service I haven't used support very much but overall it seems just fine! Speed/Performance It is a very speedy computer it rarely lags, crashes or glitches. Design The design is very sleek and basic which makes it really nice. Durability Durability is actually great. Mine has a couple dents but it is made of Aluminium. There are no cracks on the screen.