I bought some shampoo from this site to help with my husband's dandruff. We couldn't find the shampoo he was looking for easily but were able to find it at puritan.com. The prices were great and the items came quickly. Ease of Use The site has a lot of products, but it's easy to navigate and find what you are looking for by using the search engines and filters. Product Selection Tons of products to choose from. Product Pricing The products are a very good price and what makes it even better is they often run sales such as buy one get one free. I like coming to this site from time to time for great deals. I think the sales make it worthwhile but I wouldn't buy from this site if I had to pay full price without a sale or deal. Customer Service Customer service is great, you can even chat with them online if you have an issue that needs resolving. Shipping and Returns Shipping is a littler slower than average but it's always accurate so it's worth the wait. I haven't had to do any returns so I don't know much about their policy.