I love this toaster, as it has been a godsend to me and my family especially when we have large gatherings at the home and large quantities are being constantly made. It holds up very well for the purpose it is used for and hardly takes up any more room than a regular 2 slice toaster. Toasting Evenness This unit toast very evenly all time. I have never had an issue using this product. Safety It has the cool touch feature which is a plus, especially if you have younger children that like to run around and play in the kitchen while mom is cooking. Ease of Cleaning This toaster is a real pain to clean it. There is no bottom drawer for anything to fall to the bottom, so you have to bang on it in order for stuff to fall to the bottom. Durability This unit has held up quite well, especially since I practically use it every day since I have owned it. Design I am not crazy about the design of this unit, however it serves its purpose quite well.