My husband bought this for me for Christmas of 2005 and I've been using it regularly for 6 years now. The pulley broke just this week and instead of buying a new one, I'm replacing it because the machine has been so good to me. Parts are pricey, but that's normal for any elliptical or treadmill. Performance Great step tracker, calorie counter, miles calculator, etc. The resistance has been by best friend anytime I want to make the work out more difficult, and the screen is easy to read. Comfort The hand pads slip down the bars, but I can just move them back up when that happens. Ease of Use User friendly and not a drain on batteries. Durability It does need oiled/lubed every now and then or it will squeak. Luckily that's all it takes. Design It's big, so you need space for it.