Not a bad laptop, it's a bit slow, but gets the job done. however the customer service is truly horrendous. The lcd screen stopped working on mine after 10 months. I could not find a phone number anywhere to call an actual live person for tech support and had to result the their online chat. upon giving them the serial number the first thing I was told, was that it was out of warranty and I could pay to have it repaired. even though I had the receipt in front of me proving it still had 2 months left on the warranty. Dealing with the support drone on the other end of the chat was sheer torture. English must have been his third or fourth language. His language was so bad I swore I was taking the turing test, and it was failing. after trying to get some help he disconnected on me.After that I turned to email in my next vain help to get them to acknowledge that the warranty was still valid. After 4 days, being denied 6 times and told off once, I managed to get through and was able to send them a scanned copy of the receipt. After that the said it was under warranty. Then they had me jump through many hoops and questions to see if they could find another way to invalidate me.After they found no other way, they told me to courier it to them(since they don't allow the use of the post office) at my expense, and sent me a 4 page list of very specific packaging instructions to follow or it wouldn't be covered. I managed to comply with these too and now have to wait and see if they can find another way to screw me.They really do have the worlds very worst repair service.