A short while ago, I was given my Wigo Onyx straight iron. It looks nicer than my cheapie one I had, and certainly straightens (and curls) better. This straight iron got the job done, even on my thick hair. Unfortunately, getting the job done is not always done in a smooth, painless manner. A problem I ran into from the very start was that something about the plates caught my hair; perhaps there's a small gap between the plates and their connectors. But it's quite an unpleasant thing to have your hair pulled with every stroke. I found a way to cope with this; I had to separate my hair into even smaller segments and had to meticulously pull the straight iron making sure that my hair didn't tread anywhere near the edges. The other problem, which is the reason I am writing a review, is that the straight iron does not seem to clasp enough to efficiently straighten the hair. Using common sense, I used my hand to hold the end of the straight iron shut. Every time I do this (and I don't know why I do), I burn my thumb. The tip of the iron heats of substantially on the outside making prolonged use uncomfortable. I think next time I will save up for a Chi.