We have owned our Whirlpool duet for 6 years and have never needed to have it serviced for any reason. We installed it the day we brought home our first child, so it was put to immediate use washing a LOT of baby clothes. It's gentle cycle did a wonderful job of preserving those delicate fabrics. We love the rack that comes with the dryer for drying without tumbling. We have had issues with it leaking water into the drum while sitting idle, but we've been able to solve this using online information on our own.