Over all, I was satisfied with my cruz reader. However, I did not go in with the highest expectations. I was looking for a cheap e-reader and did not have very much money to spend at all. It turns out that my mother in-law had purchased this one a while ago and did not like it (which should have been a major sign!) and was willing to offer it to me. I figured that free was the cheapest I was going to get. The reader is capable of reading books in a wide variety of formats, so my reading options have been fantastic. However, it is not very user friendly. It takes a long time to turn the page and when you do, usually a bar hides the first two lines for a few seconds. This makes speedy reading pretty difficult. It's also very slow to navigate through other features, such as the internet and you usually have to click things multiple times to get it to work. I've only gone on the internet a couple of times and was not very satisfied with the speed. However, aside from the bar that usually hides the first few lines, it does work satisfactorily as an e-reader. That is what I mainly use it for. The product may not have been the highest quality e-reader, but I did not consider it bad enough to send back. It is also a pain in the butt to turn off. You have to hold down the power button and then press the button that shows up on the screen to turn it off. It's really easy to do it wrong. If clicking the screen doesn't count it goes into sleep mode instead and you have a dead battery. If you get this product, just be really careful when turning it off.